Community Relations Coordinator (CRC)

Community Overview

A community, not a facility. As thought leaders in the industry, we take a positive, holistic approach to senior care and encourage independence, as people are happiest when they can make their own choices. We provide opportunities for physical activity, social engagement, intellectual stimulation, spiritual involvement, and fun. We treat our residents and our team members like family.

About the Role

We are looking for the right person to sell the Highgate brand platform to potential residents and their family members. We specialize in assisted living and memory care. Highgate Senior Living's mission is to devote ourselves to help each resident live a life of purpose and each of us plays a crucial role in doing so. We operate communities in the western US and are seeking the right Community Relations Coordinator to join our team as the primary seller of our assisted living and memory care lifestyle.

Responsibilities

• Drive the sales process
• Help new residents move in
• Plan and implement marketing events
• Know the competitive environment
• Conduct tours with prospects
• External business development

Requirements

• Organized and detail-oriented individual with a positive and self-motivated attitude
• Strong communication and computer skills
• Excellent time management skills
• Relationship building, persistence, flexibility, and adaptability

Skills

• Strong organizational and communication skills
• Engage with people in person, virtually, via the phone and electronically
• Good customer service skills and the ability to intuit
• Patience, the ability to listen and tenacity to nurture longer term leads through the sales process
• Proficient in MS Office suite and able to learn database management software
• Strong ability to sell intangible products and/or services
• Develop strong working relationships and work through influence
• Strategic thinking to understand market dynamics, the effect of competition, and pricing strategies
• Financial acumen to assist in generating revenue and managing marketing spending
• Capacity and tolerance to understand and accept metric based performance coaching
• Able to build new relationships that result in increased business
• Comfortable accepting ongoing coaching and feedback
• Able to adapt/respond quickly to changing requirements and effectively balance priorities to meet deadlines
• An understanding or the willingness to gain an understanding of the various forms of dementia and how residents with dementia can continue live with purpose

Qualifications

• At least 21 years of age
• At least 2 years in direct selling sales roles
• Sales or marketing education is a plus
• Current negative TB test
• Ability to initiate contact and conversations with people
• Ability to pass criminal record/background check
• Willing to work some weekends and/or evening hours
• Valid driver’s license with a qualifying driver abstract
• Be efficient and exercise good time management skills
• Must be able to work well independently with little oversight
• Must have a track record of top-notch organizational abilities and communication skills

Benefits

We offer our team members a good benefits package, the ability to be heard, have their opinions about things count and the opportunity to innovate. Our compensation package will be flexible for this role based on the credentialing, tenure and skill sets each candidate brings for consideration. The annual wage range for this position is $52,000 to $70,000 per year plus a performance-based commission and bonus plan that can be up to 40% of base wage.

Pay

The annual wage range for this position is $52,000 to $70,000 per year.

Schedule

Will need to work some weekends and/or evening hours.