Community Referral Outreach Coordinator

About the Role

Ellie Mental Health is seeking a professional, personable, and highly self-directed Community Referral Outreach Coordinator to manage an assigned portfolio of healthcare and community referral sources throughout the Ann Arbor area. This role involves recurring in-person visits, relationship development, and consistent follow-up. The ideal candidate enjoys being out in the community, meeting new people, and building relationships over time.

Who You Will Be Visiting

Our referral network includes organizations that regularly interact with individuals and families who may benefit from outpatient mental health services, such as:

• Primary care and family medicine practices
• Pediatric offices
• Specialty medical practices
• Health system clinics and departments
• Behavioral health and counseling organizations
• Psychologists, psychiatrists, and other mental health professionals
• Schools, colleges, and educational organizations
• Community and nonprofit organizations
• Selected allied health and wellness providers

Key Responsibilities

• Actively manage and grow a portfolio of healthcare and community referral source relationships
• Conduct recurring in-person visits to assigned referral sources according to the outreach cadence established through the Doctor Referral Institute (DRI) program
• Develop professional relationships with physicians, medical office staff, school personnel, behavioral health professionals, community organizations, and other referral partners
• Educate referral partners about Ellie Mental Health services, specialties, availability, and referral processes
• Deliver approved Ellie Mental Health information and marketing materials
• Learn each organization’s needs and referral process and maintain appropriate follow-up between visits
• Document every outreach visit promptly and accurately in the DRI Salesforce CRM
• Attend the required weekly DRI coaching call
• Plan geographically efficient field routes to minimize unnecessary mileage
• Represent Ellie Mental Health professionally and positively throughout the community

Qualifications

• Strong interpersonal and professional communication skills
• Excellent organization and follow-through
• Ability to independently manage a recurring portfolio of referral relationships
• Comfort using a mobile CRM and other technology while working in the field
• Reliable transportation for recurring in-person visits
• Availability during normal weekday healthcare and business hours
• Prior experience in healthcare outreach, physician relations, behavioral health, medical sales, business development, community relations, marketing, or referral development is preferred

Schedule

This is a part-time W2 position of approximately 10 to 12 hours per week. Hours are flexible but primarily occur during normal weekday business hours.

Pay

Compensation is $30 per hour.

Why This Role Matters

Strong relationships with healthcare providers and community partners make it easier for people to find mental health care when they need it. This role helps Ellie become a trusted local resource and assists referral partners in connecting individuals and families with appropriate outpatient mental health services.

Employee Experience

We take care of our people. From investing in their financial future to providing competitive wages and reasonable caseload expectations, we ensure our employees are happy. Happy employees do better work and provide better client care. At Ellie, we foster a culture that values humor, creativity, authenticity, acceptance, determination, and compassion, both in our communities and internally.

Company Structure

Ellie is a socially responsible for-profit business, allowing us to be flexible and responsive to community needs. We prioritize creativity, innovative decision-making, and our people while remaining focused on changing how we treat mental health. In short, we’re just people helping people.