Community Referral Outreach Coordinator

Benefits

• 401(k)
• Flexible schedule
• Training & development

Responsibilities

• Actively manage and grow a portfolio of healthcare and community referral source relationships
• Conduct recurring in-person visits to assigned referral sources according to the outreach cadence established through the DRI program
• Develop professional relationships with physicians, medical office staff, school personnel, behavioral health professionals, community organizations, and other referral partners
• Educate referral partners about Ellie Mental Health services, specialties, availability, and referral processes
• Deliver approved Ellie Mental Health information and marketing materials
• Learn each organization’s needs and referral process and maintain appropriate follow-up between visits
• Document every outreach visit promptly and accurately in the DRI Salesforce CRM, including the person contacted when known, materials provided, relevant discussion, outcome, and appropriate follow-up
• Maintain the CRM as the complete and current record of outreach activity so the status and history of each referral relationship can be clearly understood
• Attend the required weekly Doctor Referral Institute coaching call
• Participate in periodic check-ins with Ellie leadership regarding outreach activity, opportunities, and challenges
• Plan geographically efficient field routes to minimize unnecessary mileage and maximize time with referral sources
• Complete follow-up calls, emails, CRM documentation, and related administrative work within the allotted weekly schedule
• Represent Ellie Mental Health professionally and positively throughout the community

Requirements

• Strong interpersonal and professional communication skills
• Excellent organization and follow-through
• Ability to independently manage a recurring portfolio of referral relationships
• Comfort using a mobile CRM and other technology while working in the field
• Reliable transportation for recurring in-person visits throughout the Ann Arbor area
• Availability during normal weekday healthcare and business hours
• Ability to attend the required weekly DRI coaching call
• Ability to efficiently organize multiple community visits within a limited weekly schedule
• Prior experience in healthcare outreach, physician relations, behavioral health, medical sales, business development, community relations, marketing, referral development, or another relationship-based position is preferred
• Healthcare or behavioral health experience is helpful but is not required for the right candidate with strong relationship building, communication, organization, and follow-through skills

Schedule

Part-time W2 position of approximately 10 to 12 hours per week. Hours are flexible but primarily occur during normal weekday business hours.

Pay

Compensation is $30 per hour.