Community Programs Supervisor

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us.

About the role

The Community Programs Supervisor is a key member of A Positive Place's interdisciplinary HIV care and prevention community health worker team, providing front-line support to staff in the following programs:

• Case management for people living with HIV
• Harm reduction and education for people who use drugs
• Gender-affirming health and social services navigation
• Housing support & advocacy in our permanent supportive housing program

This role promotes professional growth, ensures sustainability, and builds trust using a trauma-informed approach to prevent burnout and support community-based work. This position requires patient care.

Responsibilities

• Participate in staff recruitment, hiring, and onboarding
• Supervise and coordinate daily staff activities, including task assignment, documentation, and data collection oversight
• Review timesheets and provide performance feedback
• Provide emotional support, reduce burnout, and help staff navigate complex cases
• Provide coaching to identify and promote strengths and address skill gaps through training and development opportunities
• Conduct regular team meetings to discuss cases, share best practices, address concerns or challenges, and build team spirit
• Conduct regular performance evaluations and address performance issues as necessary
• Foster a positive and inclusive work culture, promote teamwork, and encourage open communication
• Implement quality improvement processes and standards to maintain high-quality service levels
• Ensure all program staff comply with professional standards, ethics, and funding agency regulations
• Ensure accurate data collection to advance health equity, improve client outcomes, reduce health disparities, inform improvement strategies, and design new services

Requirements

• High School Diploma or Equivalent (required)
• Bachelor's Degree in Public Health (required)
• Experience working with individuals living with HIV, unhoused individuals/families, people in recovery, trauma survivors, members of Black, Latine, GBTQ+ communities, formerly incarcerated individuals, and/or other historically minoritized populations with cultural humility (2-3 years required)
• Experience empowering a diverse workforce, including people with lived experience of HIV, SUD, interpersonal violence, homelessness, etc. (2-3 years required)
• Experience in a clinical care setting, community-based, and street outreach (2-3 years required)
• Demonstrated knowledge of local, state, and federal resources available to support people living with and at risk for HIV and other minoritized individuals/families
• Ability to effectively integrate staff across programs (HIV Case Management & Housing, Gender-affirming Health Navigation, and Substance Use Harm Reduction) into one team, whether in clinical or community settings
• Ability to motivate and inspire a team to achieve targets and meet service standards
• Strong problem-solving, consensus-building, and decision-making skills
• Bilingual (Spanish) preferred
• Intermediate digital literacy required

Physical Requirements

• Standing: Frequently
• Walking: Frequently
• Sitting: Occasionally
• Lifting: Frequently
• Carrying: Frequently
• Pushing: Occasionally
• Pulling: Occasionally
• Climbing: Rarely
• Balancing: Frequently
• Stooping: Occasionally
• Kneeling: Occasionally
• Crouching: Occasionally
• Crawling: Rarely
• Reaching: Frequently
• Gross Manipulation (Handling): Frequently
• Fine Manipulation (Fingering): Frequently
• Feeling: Constantly
• Foot Use: Rarely
• Vision - Far: Constantly
• Vision - Near: Constantly
• Talking: Constantly
• Hearing: Constantly

Pay

$78,041.60 - $113,474.40/Annual

Schedule

• Scheduled Weekly Hours: 40
• Work Shift: Day

Additional Details

• Employee Type: Regular
• Remote Type: Onsite
• Work Location: 2 Conz Street, Northampton, MA