Community Program Coordinator I/II (On-site)

Primary Accountabilities

• Customer Service: Provide concierge level of service to meet the expressed and unexpressed needs of internal and external customers to create a consistent positive experience.
• Execution of Standard Operating Procedures: Manage daily operations of designated space. Work with the team to coordinate internal resources to ensure proper coverage, serve as point of contact on all matters pertaining to operations and support maintenance issues/requests.
• Events/Support: Proactively identify and resolve issues with professionalism and patience to ensure minimal disruption(s). Support team with smaller events as needed. For larger events, work with vendor partners to ensure all logistics are coordinated and events are professionally executed. Assist team with community engagement event planning as needed.

Liaise with Internal Departments, Coworking Partners and Guests

• Identify current and future needs to assist with target market relationship-building.
• Collaborate with internal clients to host informational seminars or other events.
• Work with the appropriate internal departments and third-party vendors to accomplish promotional and operational tasks.
• Develop strong working relationships within coworking partners to provide valuable business connections for guests.

Minimum Qualifications

• Coordinator I and II: High School Diploma or GED equivalency required.
• Bachelor’s Degree from an accredited 4-year university preferred.
• Coordinator I: 2+ years of experience in customer service required. 1+ years of experience in event planning preferred.
• Coordinator II: 3+ years of experience in customer service required. 2+ years of experience in event planning preferred.