Community Outreach Specialist – Family Connects Chicago (FCC)

About the role

The Community Outreach Specialist is a frontline, community-based role responsible for engaging West Side residents, raising awareness of Family Connects Chicago (FCC), and connecting pregnant and postpartum caregivers to navigation, resources, and infant essentials through hyperlocal outreach and events.

Responsibilities

• Conduct door-to-door canvassing, tabling, and other outreach activities in priority West Region neighborhoods.
• Attend and help organize community events (e.g., baby showers, resource fairs, health events) to promote FCC and share key public health messages.
• Provide clear, strengths-based information about FCC nurse home visits, postpartum wellness, infant safety, and available supports.
• Make warm introductions to UCAN navigation staff and external partners (e.g., WIC, home visiting, early childhood programs, behavioral health providers).
• Support the distribution of infant essentials and safe sleep materials in coordination with the Navigation & Data Coordinator and partner organizations.
• Track outreach contacts, locations, and referrals using standardized forms and/or mobile tools.
• Participate in regular team meetings, trainings, and reflective supervision sessions.
• Maintain confidentiality and represent UCAN and FCC in a professional, culturally responsive manner.

Requirements

• A high school diploma or equivalent required.
• B.A. or training in public health, community organizing, or human services highly preferred.
• Lived experience or deep familiarity with West Side communities.
• At least one year of experience in outreach, community health work, peer support, or related human services work.
• Strong interpersonal and communication skills; ability to engage comfortably with community members in diverse settings.
• Bilingual (English/Spanish) strongly preferred for at least one position.
• Ability to work flexible hours, including some evenings and weekends.

Qualifications

• Must have transportation.

Skills

• Outreach and community engagement skills.
• Interpersonal and communication skills.
• Cultural responsiveness.
• Flexibility and adaptability.

Benefits

UCAN offers a comprehensive benefits package including:

• Medical
• Dental
• Vision
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Critical Illness Insurance
• Voluntary Accident Coverage
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Retail Plan (401k)
• Tuition Reimbursement

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may include some evenings and weekends.