Community Outreach Specialist

Job Summary

The Community Outreach Specialist plays a critical role in improving patient outcomes by delivering outreach, engagement, and care coordination support focused on closing preventive and chronic disease care gaps. The primary responsibility is to execute standardized outreach workflows at a high volume, while identifying barriers, documenting outcomes, and providing feedback to continuously improve outreach strategies.

What You’ll Do

• Congduct high-volume outreach to engage patients in preventive care and chronic disease management programs.
• Build trusted relationships through compassionate, patient-centered communication and education.
• Help patients overcome barriers to care, including transportation, scheduling, language, health literacy, and financial challenges.
• Provide education and follow-up support for patients managing chronic conditions such as hypertension and diabetes.
• Connect patients with community resources and coordinate referrals, transportation, and other non-clinical support services.
• Accurately document patient interactions, outreach efforts, referrals, and outcomes in designated systems.
• Collaborate with care teams and community partners to improve patient engagement, access to care, and health outcomes.
• Maintain compliance with HIPAA, organizational policies, quality standards, and outreach protocols.

What We’re Looking For

• High school diploma or GED required; associate degree or relevant certification preferred.
• Basic understanding of medical terminology.
• Experience working with diverse, underserved, or community-based populations.
• Experience conducting in-home visits and community outreach is preferred.
• Valid driver’s license and reliable transportation, as required for home visits.
• Experience in performing non-invasive health screenings (e.g., blood pressure (BP) measurement) and point-of-care testing under approved standing orders and protocols is preferred but not currently required for this position.
• Basic proficiency with technology, including EHRs, mobile documentation tools, or care management platforms.

Preferred Qualifications

• Bilingual or multilingual skills reflective of the communities served strongly preferred.
• Prior experience in community health, outreach, care coordination, or public health programs.
• Colorado Community Health Worker certification through the Colorado Department of Public Health and Environment (CDPHE) is preferred, or ability to obtain certification within a defined timeframe, as required by state or program standards.
• Experience performing basic clinical tasks such as BP measurement or point-of-care testing.
• Familiarity with social drivers of health and community-based resources.

Why You’ll Love Working Here

• Insured group health, dental, and vision plans (Employer covers 100% of the cost for dental and vision).
• Medical and dependent care flexible spending account options.
• Employer contributions $900 annually towards a Health Reimbursement Employer (HRA) or Health Savings Account (HSA), depending on the health plan selected.
• 401k retirement plan with up to a 4% employer contribution match.
• 100% employer-paid life, AD&D, short-term, and long-term disability plans paid for employees.
• Free 24/7 access to confidential resources through an employee assistance program (EAP).
• Voluntary benefit plans to complement health care coverage, including accident insurance, critical illness, and hospital indemnity coverage.
• 17 days of paid vacation within one year of service.
• 12 paid sick days accrued by one year of service.
• 14 paid holidays (which includes two floating holidays).
• One paid volunteer day.
• Competitive salary and full benefits.
• Annual, all expenses paid staff retreat.
• Flexible work (remote or hybrid).
• Supportive, mission-driven team.
• Opportunities to learn and grow.

EEO Statement

Carina Health Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.