Community Outreach Specialist

Responsibilities

• Facilitates and secures enrollments from members in the community to participate in Wayspring’s services
• Acts quickly to assess member needs and triage accordingly
• Succcessfully engages members and provides them with an educational overview of Wayspring’s service offerings
• Secures verbal and written consent, and obtains appropriate paperwork for services, including consent to clinic services and release of information forms, from members to participate in Wayspring’s services
• Secures members’ first appointment with clinical services
• Provides frequent touchpoints to enrolled caseload and ability to assess individual member needs
• Initiates creative strategies to facilitate member contact
• Incorporates recovery support and harm reduction themes into engagement
• Regularly reviews member profile for SDoH and clinical updates
• Maintains performance accountability around member enrollment and clinic conversion, and achieves performance targets
• Adheres to Wayspring information security and privacy requirements

Requirements & Preferred Qualifications

• Minimum of three (3) years of experience in a community outreach role, with preferred experience around street outreach
• Bachelor’s degree or work experience equivalent in a relevant field
• Demonstrated ability working in a matrixed environment
• The ability to communicate effectively and persuasively is required
• Strong verbal, written, and presentation skills, with the ability to communicate complex information clearly and professionally
• Exceptional verbal de-escalation skills and crisis management
• Experience with CRM, EHR, or similar platforms is preferred
• The ability to travel as business needs require (community-based role). Mileage reimbursement is provided.