Community Outreach Manager

About the role

Project Citizenship seeks a dynamic Community Engagement Manager to lead immigrant outreach and client recruitment, expand community partnerships, and support programming across our service area. This role combines community engagement, event management, direct client services, supervision, and program operations to expand access to citizenship services and help immigrants achieve their goals.

Principal Purpose

Lead Project Citizenship's immigrant outreach and community engagement efforts and work collaboratively with the Client Services team to manage Project Citizenship's programming.

Essential Job Functions

Immigrant Outreach and Community Engagement (45%)

• Lead outreach efforts in immigrant communities by partnering with community organizations to deliver citizenship information sessions, increase awareness of Project Citizenship's services, and develop meaningful relationships with community stakeholders and representatives.
• Maintain and improve established networks with community organizations that are currently providing and/or have interest in citizenship.
• Maintain and expand referrals and partnerships from community organizations in service areas.
• Represent Project Citizenship at community meetings and events to promote services.
• Coordinate with marketing and communications staff to support client recruitment efforts.

Citizenship Workshop Management (15%)

• Plan and execute community-based workshops (clinics) throughout our service area.
• Play a key leadership role in planning and executing larger Citizenship Day events.
• Work collaboratively with Program staff to determine and manage the annual workshop schedule.
• Support volunteer coordination and communication for community-based workshops.
• Collaborate with Development staff to ensure effective cross-functional coordination.

Citizenship Services (25%)

• Provide high-quality legal services to prospective and current clients, including eligibility screening, providing case updates, completing applications, supporting quality assurance and packaging completed applications.
• Contribute to the effective collaborative case management tasks across client services workstreams.

Programs & Data Management (15%)

• Support leadership and oversight for program operations, ensuring effective service delivery, alignment with organizational goals, and adherence to program standards and procedures.
• Participate in departmental planning, continuous improvement initiatives, and cross-functional projects that advance program goals and organizational effectiveness.
• Oversee post-workshop client data tracking/reporting for assigned workshops managed.
• Maintain Salesforce data integrity and support the administration of stakeholder database, case management, and communication systems.
• Interview, supervise, and/or train service members, interns, part-time outreach staff, and/or entry-level Programs staff members.

Qualifications

• Bachelor's degree from an accredited college or university or four years applicable experience.
• 2-5 years of professional experience, in particular in community outreach or relationship management.
• Professional proficiency in Spanish strongly preferred.
• Strong interpersonal skills and the ability to build, maintain, and strengthen relationships with diverse community partners, stakeholders, and clients.
• Highly organized, detail-oriented, and self-motivated, with the ability to manage multiple priorities, solve problems, and meet deadlines in a fast-paced environment.
• Creative and strategic thinker with the ability to adapt outreach approaches and program activities to meet evolving community needs.
• Demonstrated professionalism, sound judgment, integrity, and accountability.
• Excellent written and verbal communication skills, including public speaking.
• Strong computer skills, including proficiency with Microsoft Office and web-based applications.
• Experience working in nonprofit organizations, particularly in immigration services, and knowledge of immigrant communities in Greater Boston preferred.
• Knowledge of Salesforce a plus.
• DOJ Accreditation or interest in working towards becoming a DOJ accredited representative a plus.

We know that many people (especially people of color, women, LGBTQ+, and people with disabilities) are less likely to apply if they do not check off all the boxes. If you think you're a good fit for this role, we encourage you to apply even if you do not meet all our desired expectations.

Details

• This is a full-time, hybrid position. At least 3 days in-office per week will be required, after fully in-person onboarding.
• This position periodically requires weeknight and weekend hours (with advance notice).
• This position reports to the Associate Director.

Pay

• Salary range: $55,000 - $62,000, commensurate with experience.

Benefits

• 4 weeks of paid vacation
• 11 paid holidays
• 5 days of wellness leave
• Health and dental insurance (with 20% employee contribution)
• 401K retirement plan access (with 2% match of employee's contribution) after 6 months of employment
• Support in pursuing DOJ Accreditation