Community Outreach and Growth Specialist

About the Role

McHur Care is seeking an energetic, polished, and community-minded professional to serve as our Community Outreach & Growth Specialist in El Paso. This full-time, field-based position serves as McHur Care's community-facing business development representative for the El Paso market. The specialist will build trusted relationships with schools, healthcare practices, community organizations, faith communities, child-serving agencies, Medicaid stakeholders, and other referral partners while helping appropriate children, adults, and families connect with behavioral health services. This is an ideal opportunity for a persuasive communicator who enjoys developing relationships, presenting to groups, creating community partnerships, and being accountable for measurable growth.

What You'll Do

• Develop and execute a focused outreach and growth plan for El Paso County and approved surrounding communities.
• Establish relationships with schools, pediatric and family practices, community health centers, churches, daycares, CPS/DFPS offices, Medicaid managed care organizations, courts, and youth-serving nonprofits.
• Identify the needs of prospective partners and explain McHur Care's services, eligibility considerations, referral pathways, and intake process.
• Turn outreach efforts into sustained referral partnerships and appropriate, completed client intakes.
• Deliver engaging presentations to community partners, families, and professional groups.
• Represent McHur Care at health fairs, resource drives, networking events, community coalitions, and partner meetings.
• Plan and conduct approved educational sessions and targeted community outreach initiatives.
• Provide families and referral partners with prompt, empathetic communication and accurate expectations.
• Maintain complete and accurate CRM records, including contact history, opportunity stage, next steps, referral sources, and outcomes.
• Track meetings, presentations, producing referral partners, completed intakes, conversion trends, and barriers to accessing care.
• Provide territory updates, forecasts, and practical recommendations to the West Region Manager.
• Coordinate with intake, patient care, operations, administration, and marketing teams to support effective handoffs and a consistent McHur Care experience.
• Protect confidential information and follow HIPAA, Medicaid, marketing, anti-kickback, and organizational compliance requirements.

What Success Looks Like

Success in this role is measured by more than the number of contacts made. The Community Outreach & Growth Specialist will be expected to:

• Build and sustain productive referral partnerships.
• Meet established goals for attributable, eligible, completed client intakes.
• Maintain consistent community visibility, presentations, follow-up, and field activity.
• Keep pipeline, referral-source, and forecasting information accurate and current.
• Represent McHur Care with professionalism, cultural humility, and respect.
• Preserve community trust through accurate and compliant communication.

Qualifications

Preferred qualifications include:

• At least two years of successful experience in community outreach, business development, field sales, provider relations, public health, healthcare, or another relationship-driven field.
• Bachelor's degree in business, communications, marketing, public health, human services, or a related discipline.
• Experience working with Medicaid populations, behavioral health services, schools, healthcare providers, public agencies, or community referral networks.
• Established professional relationships within the El Paso community.
• Professional proficiency in both English and Spanish is strongly preferred.
• Equivalent combinations of education and relevant experience will be considered.

Skills We're Looking For

• Exceptional relationship-building, networking, presentation, and listening abilities.
• Confidence conducting consultative conversations, addressing concerns, and securing clear next steps.
• Demonstrated ability to develop a pipeline and convert relationships into measurable results.
• Strong professional presence, discretion, and cultural humility.
• Excellent territory planning, organization, prioritization, and time-management skills.
• Ability to work independently while remaining accountable for performance.
• Ability to interpret performance information and translate it into practical action.
• Proficiency with CRM systems, Microsoft 365, virtual collaboration platforms, and business reporting.

Schedule and Travel

• Full-time, nonexempt position.
• Field-based throughout the El Paso area, with regular work at partner locations and community events.
• Work is generally performed during normal business hours, although occasional early-morning, evening, or weekend availability is required.
• Frequent local travel throughout El Paso County and approved surrounding communities is required, with occasional regional travel.
• Candidates must maintain a valid driver's license, reliable transportation, required automobile insurance, and eligibility under McHur Care's driving standards.
• Authorized business travel is reimbursed according to company policy.
• This position does not provide clinical services or make clinical, eligibility, treatment, coverage, or patient-care decisions.

About McHur Care

McHur Care provides community-based behavioral health services designed to help children, adults, and families develop practical skills, access needed resources, and build greater stability in their everyday environments. We believe meaningful growth begins with trust, accessibility, and strong community partnerships. If you are energized by developing relationships, strengthening access to care, and building McHur Care's presence throughout El Paso, we invite you to apply.