Community Outreach and Care Coordination Specialist

Essential Duties And Responsibilities

• Community Engagement (30-35 hours per week)
  • Develop and maintain relationships with community organizations, healthcare providers, schools, faith-based organizations, and referral sources.
  • Represent the organization at health fairs, networking events, community meetings, and outreach activities.
  • Conduct presentations regarding organizational services and eligibility criteria.
  • Identify opportunities for new partnerships and referral development.
  • Maintain an annual outreach calendar and coordinate participation in community events.
• Marketing & Referral Development
  • Increase awareness of organizational programs through strategic community engagement.
  • Distribute marketing materials and educational resources.
  • Track referral sources and community engagement metrics.
  • Collaborate with leadership on outreach strategies and business development initiatives.
  • Assist in planning open houses, informational sessions, and community education events.
• Community Resource Navigation
  • Maintain an updated directory of community resources.
  • Connect prospective clients and families with appropriate services.
  • Serve as a liaison between community partners and organizational staff.
  • Follow up with referral sources to strengthen relationships.
• Tailored Care Management Extender Duties (5-10 hours per week)
  • Administrative Support
  • Auxiliary support for Care Managers with scheduling appointments and coordinating meetings.
  • Obtain records, releases of information, and supporting documentation.
  • Complete data entry and maintain accurate documentation in the electronic health record.
  • Track outstanding referrals and follow-up tasks.
  • Care Coordination Support
  • Contact members to remind them of appointments.
  • Auxiliary support in locating community resources identified in care plans.
  • Coordinate communication between providers, members, and community agencies.
  • Monitor assigned administrative tasks to ensure timely completion.

Qualifications

• Must be at least 18 years of age.
• Education: Bachelor's degree in Human Services, Social Work, Public Health, Marketing, Communications, pharmaceutical sales or a related field preferred.
• Experience: Minimum of 2 years of experience in community outreach, healthcare, behavioral health, social services, or care coordination preferred.
• Knowledge: Experience working with diverse populations and community organizations.
• Knowledge of Tailored Care Management or Medicaid services is preferred.
• Extender Qualifications: Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system OR Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist. OR Be a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member). OR Have two years of paid experience performing the types of functions described in the “Extender Functions” section below, with at least one year of paid experience working directly with the Tailored Care Management eligible population.

Physical Requirements

• Frequent local travel to community events and partner organizations.
• Ability to lift and transport outreach materials up to 25 pounds.
• Ability to sit, stand, walk, and drive for extended periods.
• Valid driver's license and reliable transportation required.

Performance Expectations

• Growth in community partnerships and referral sources.
• Attendance and participation in outreach events.
• Timely completion of TCM support tasks.
• Accurate documentation and reporting.
• Positive collaboration with Care Managers and community stakeholders.
• Increased awareness and utilization of organizational services within the community.