Community Operations Manager

About the role

Cohere is looking for a Community Operations Manager to join our team at Elyson, one of Texas' premier master-planned communities. In this role, you'll partner closely with the Executive Director to lead the community's day-to-day operations, oversee its amenities and physical assets, develop a high-performing team, and create the systems and accountability needed to deliver an exceptional resident experience.

Responsibilities

• Lead the day-to-day operation of the community with a proactive, solutions-oriented approach focused on planning, execution, and accountability.
• Establish operational priorities, implement efficient systems and standard operating procedures, and ensure work is completed with consistency and a high level of quality.
• Continuously evaluate operations, identify opportunities to improve efficiency and reduce risk, and address potential issues before they affect residents or community assets.
• Lead, coach, and develop the operations team by setting clear expectations, delegating effectively, and holding team members accountable for results.
• Oversee the care and readiness of Elyson's parks, pools, recreation facilities, trails, landscape, irrigation systems, lakes, playgrounds, buildings, lighting, signage, and other common-area assets.
• Develop preventative maintenance programs, conduct regular inspections, coordinate repairs, and maintain accurate asset records to support long-term capital planning.
• Prepare scopes of work, coordinate competitive bids, evaluate proposals, recommend vendor selections, and oversee contract performance.
• Establish clear service expectations, inspect completed work, and hold contractors and service providers accountable for quality, compliance, and results.
• Assist with annual budget preparation, monitor operational spending, evaluate costs and trends, and support reserve planning and capital improvement projects.
• Identify and reduce operational risks through inspections, preventative maintenance, emergency preparedness, documentation, and timely corrective action.
• Approach resident interactions with professionalism, responsiveness, empathy, and a genuine commitment to service.
• Communicate clearly about maintenance activities, community improvements, and operational concerns while building trust through consistent follow-through.

Requirements

• Bachelor's degree in business administration, public administration, hospitality, community association management, facilities management, construction management, property management, or a related field preferred.
• 5-7 years of progressively responsible experience in operations, facilities management, community association management, hospitality, project management, property management, or a related field.
• 5-7 years of experience supervising, coaching, developing, and managing employees.
• Professional experience managing amenities, facilities, infrastructure systems, preventative maintenance programs, and capital improvement projects.
• Experience managing vendors, contracts, consultants, and service providers, including performance oversight and accountability.
• Exceptional organization, prioritization, follow-through, judgment, and attention to detail, with the ability to manage multiple priorities and deadlines independently.
• Excellent communication and relationship-building skills with the ability to work effectively with residents, Board members, developers, vendors, consultants, and internal teams.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook, and the ability to learn community management, work order, document management, and other technology platforms.

Skills

• Knowledge of community association governance, reserve planning, asset lifecycle management, and contract administration is highly desirable.
• CMCA, AMS, PCAM, CPM, FMP, or a comparable community or facilities management designation preferred.

Benefits

• Medical coverage available on your first day
• Employer-paid dental coverage
• Vision coverage
• 401(k) retirement plan
• Employer-paid Life Insurance, AD&D, and Long-Term Disability coverage
• Pet insurance options
• Employee Assistance Program with mental health, financial, legal, and family support resources
• Travel assistance and identity theft protection
• Complimentary will preparation services
• Generous paid time off
• 16 paid holidays each year, including a Birthday Day and Volunteer Day, in addition to PTO
• Professional development and growth opportunities

Pay

$60,000-$65,000 + Comprehensive Benefits

Schedule

This is a full-time, onsite position supporting the Elyson community. The regular schedule is Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional evenings, weekends, and holidays based on operational and community needs.