Community Operations Manager

About the role

This position is responsible for managing operations related to the community-based organization network, Community Advisory Councils, and member outreach efforts. Specifically, this position is responsible for ensuring oversight and management of network adequacy, satisfaction, resource allocation, policies, procedures, and state and federal regulatory requirements related to benefits and programs based in community-based organizations or that require community oversight.

Responsibilities

• Serve as the region’s Traditional Health Worker Liaison
• Implement and maintain existing best practices supporting Community Advisory Councils
• Lead or partner on regional health needs assessments and health improvement areas of priority
• Oversee and plan technical assistance for network partners
• Serve as the primary liaison between the CCO, appropriate benefit managers within CareOregon, and community stakeholders for all functions related to strategic community development
• Manage the governance structure required to support Community Advisory Councils, Member Voice and Equity Committee, and related activities in the CPCCO service region
• Manage team and recommend team direction and goals in alignment with the organizational mission, vision, and values
• Perform work in alignment with the organization’s mission, vision and values

Requirements

Candidates will need to travel to Tillamook/Clatsop/Columbia counties.

Essential Responsibilities:

• Manage and maintain the CCO portfolio of community health partnerships and other community engagement and member navigation supports that increase access to services, assuring an equitable and participatory process that includes member and community involvement where possible and/or required.
• Document and maintain policies, procedures, and monitoring systems for community-based organization network.
• Identify potential gaps and barriers to policies, procedures, and monitoring systems and take steps to address them, collaborating with appropriate stakeholders.
• Support contracting processes with identified community-based organizations including any needed annual amendments.
• Identify, support, facilitate, and/or participate in transparent and inclusive processes for continuous improvement and change management work, focusing on community and member-facing work within CPCCO.
• Participate as a subject matter expert in network and CCO strategic planning.
• Oversee the tracking of progress towards community engagement-held or related CCO deliverables to ensure alignment with OHA contractual requirements.
• Act as the lead responsible for project managing and then submitting deliverables to Regulatory Affairs.
• Collaborate with leadership to identify and develop standards for monitoring network adequacy and network-related reporting and dashboards.
• Collaborate with relevant teams to identify, develop, and present relevant network-related data.
• Provide oversight and management of regulatory requirement deliverables related to CCO governance, network adequacy, and access to social care.
• Develop and maintain customer and vendor relationships with internal and external stakeholders to aid in operations delivery.
• Assure the goals and strategies of the Regional Health Improvement Plan (RHIP) priorities are documented and communicated meeting contract requirements and key stakeholders’ expectations.
• Work collaboratively to connect regional health needs assessments and health improvement planning between hospitals, public health, behavioral health providers and the CCO.
• Manage team and recommend team direction and goals in alignment with the organizational mission, vision, and values.
• Identify work and staffing needs to meet work expectations; recruit and hire, using an equity, diversity, and inclusion lens.
• Plan, organize, schedule, and monitor work; ensure employees have information and resources to meet job expectations.
• Lead the development, communication, and oversight of team and individual goals; ensure goals, expectations, and standards are clearly understood by staff.
• Train, supervise, motivate, and coach employees; provide support toward employee development.
• Incorporate guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
• Ensure team adheres to department and organizational standards, policies, and procedures.
• Evaluate employee performance and provide regular feedback to support success; recognize strong performance and address performance gaps and accountability (corrective action).
• Perform supervisory tasks in collaboration with Human Resources as needed.

Qualifications

• Minimum 5 years’ experience in public health, social services, or related field
• Experience with participatory action research, collective action, and popular education models
• Valid driver’s license, acceptable driving record and automobile liability coverage or access to an insured vehicle

Skills and Abilities

• Knowledge of participatory action research, collective action, and popular education models
• Understand the nature of consumer engagement, and vulnerable populations, including how these populations connect to equity, diversity and inclusion
• Understand the nature of consumer engagement, and vulnerable populations, including how these populations connect to equity, diversity and inclusion
• Knowledge of project management, change management, and or process improvement principles
• Knowledge of Medicaid regulatory and contractual requirements
• Knowledge of health care and social care terminology
• Ability to build and maintain professional relationships with those enrolled in CPCCO’s Health Plan, community at-large, and CareOregon internal departments
• Strong facilitation, group process, conflict management and consensus building skills
• Strong skills in systems thinking and project management
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements
• Ability to support community-based organizations to contractually engage with Oregon Health Plan programs and requirements