Community Operations Lead

Why You'll Love Working at Mark-Taylor

• Employee rent discounts.
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.
• Paid time off, sick time, holidays, and volunteer time.
• Comprehensive Medical, Dental, and Vision benefits.

Requirements

• 3+ years of operational experience in luxury multifamily, luxury hospitality or luxury retail industries.
• College degree or attending college classes, preferred.
• Strong problem-solving abilities.
• Significant experience with conflict-resolution.
• Excellent verbal and written communication skills.
• Detail-oriented and proactive with the ability to pick up on new concepts quickly.
• Professional appearance and demeanor.
• Financial acumen with high proficiency in Microsoft Office Suite.
• Experience using ResMan is strongly preferred.

Responsibilities

• Serve as the “face” of Mark-Taylor - greeting prospective & current residents and providing them with an exceptional experience every step of the way.
• Travel to various communities in the Central 100 Portfolio, providing assistance as needed.
• Serve as the secondary leader for the overall community.
• Assist in Client relations partnering with Associate Director of Concierge Services.
• Train and mentor Central 100 Leasing Consultants by collaborating with Central 100 leadership.
• Demonstrate community and apartment and/or model by actively touring the community and amenities and apply product knowledge to future residents needs by communicating the features and benefits; close the sale.
• Manage various community specific accounting activity, such as daily bank deposits, record collection activity, daily input of rent payments, weekly reports, monthly financials, ensuring apartments are ready for move-in etc.
• Complete weekly reporting for Central 100 communities.
• Ensure that all proper and legal documents are processed for non-payment of rent, non-compliance resident notices etc. and properly served to the resident(s).
• Conduct regular property inspections, propose, and own the resolution plan and execution of property enhancements.
• Aid in lease transactions by preparing leases, gathering applicant’s history, credit approvals, proofreading all lease paperwork, processing move-ins/outs and cancellations, preparing resident lease renewal letters and lease renewal paperwork.
• Answer questions for residents about community, repairs, rent, policies etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist with additional leasing responsibilities as needed.
• Generate a world-class community experience for residents and fellow employees, taking ownership and pride in the property reflecting Mark-Taylor’s high brand standards for curb appeal, attention to detail, resident experience, and overall culture.