Community & Operations Associate -New Orleans

Key Responsibilities

• Welcome and assist visitors, members, and guests, managing check-ins
• Provide front-desk coverage, field incoming calls, and efficiently relay member requests
• Troubleshoot and assist with member inquiries, including room bookings and communication
• Swiftly attend to member and guest requests through personal interactions, email, and digital platform communications
• Liaise with external service providers while collaborating closely with the global operations team to ensure alignment with standards and drive timely issue resolution
• Identify and help streamline day-to-day operational processes to keep the front desk running smoothly
• Provide occasional support to Newlab staff, ensuring efficient and organized workplace
• Support onboarding and offboarding processes for Newlab members, providing on-the-ground assistance as needed to ensure a smooth and positive experience
• Assist with the coordination and execution of events, ensuring smooth logistics and effective collaboration with all stakeholders
• Maintain and assist with the restocking of consumables to ensure supplies are consistently available and organized
• Manage incoming and outgoing mail and packages, ensuring accurate distribution and timely handling
• Contribute to special projects as required

Qualifications

• Strong organizational and multitasking abilities
• Strong research and analytical skills
• Excellent communication and interpersonal skills
• A keen eye for detail and creative problem-solving abilities
• Passionate about critical technologies, startup innovation, and climate impact
• Ability to work both independently and collaboratively within a team
• Flexible schedule, with availability to work evenings or weekends as needed
• Technology and Tools: Proficient in a range of information technology tools and platforms. Experience working with Hubspot and airtable is a plus.
• 3 years of experience
• Project Manager experience

Compensation

This is a part-time hourly role $18-20 per hour, up to 25 hours a week.