Community Office Manager II

About the Role

You are a natural leader with a passion for delivering exceptional customer experiences. We're seeking a dynamic and driven Community Office Manager to lead the charge at our branch! In this role, you'll take ownership of daily branch operations, guide a high-performing team, and drive business growth by building strong relationships with customers. With a focus on quality service, profitability, and business development, you'll be at the heart of our mission to make a meaningful impact in the community. If you're ready to bring your expertise in branch management, sales, and customer service to a company that values your leadership, we want to hear from you!

Responsibilities

• Leading Branch Operations – Manage daily branch activities, ensure operational efficiency, compliance, and a strong customer service culture.
• Building Client Relationships – Develop and grow consumer and business relationships through personalized service, proactive outreach, and quality referrals.
• Driving Business Development – Represent C&N in the community, identify new opportunities, and lead your team to meet individual and branch goals.
• Promoting Financial Solutions – Match client needs with C&N's banking products and services, and connect customers with internal experts when appropriate.
• Coaching & Developing Your Team – Inspire and lead your branch team through effective training, performance feedback, and a shared commitment to success.

Requirements

Education & Experience – Bachelor's degree in a related field AND 4-6 years of previous related sales and management experience in a banking environment or related sales field OR an equivalent combination of education and experience.

Required Certifications – Obtain MLO # and register with NMLS (within 1 year of employment), Medallion Stamp Signer (within 6 months of employment).

You will demonstrate well-developed abilities and/or proven record of success in the following areas:

• Critical Thinking & Problem Solving – Ability to assess complex situations, make sound decisions, and implement practical solutions that support branch performance and customer satisfaction.
• Leadership & Team Development – Proven ability to inspire, coach, and lead teams toward shared goals while fostering a collaborative, high-performing work environment.
• Communication & Active Listening – Strong interpersonal skills with the ability to listen attentively, communicate clearly, and build trust with clients, employees, and partners.
• Customer & Results Focus – A passion for delivering exceptional service and driving business results through meaningful relationships and proactive solutions.

Key Competencies

• Drives Vision & Purpose: Inspires optimism for the future, rallies support for organizational goals, and communicates a relatable and motivating vision.
• Drives Engagement: Aligns work with motivators, empowers individuals, values contributions, invites input, and connects goals to organizational success.
• Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
• Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
• Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
• Builds Effective Teams: Creates diverse, cohesive teams with shared goals, fosters belonging, celebrates successes, and promotes collaboration.

Why C&N

At C&N, we're more than just a team – we're a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.

• Achieve & Grow: Your success is our success. At C&N, you'll grow alongside our customers as we work together to achieve meaningful goals.
• Learn & Develop: Collaboration is at the heart of what we do. You'll learn from and with your teammates, fostering both personal and professional growth.
• Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
• Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities. We're proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.

Benefits

At C&N, we offer more than just a competitive salary – our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:

• Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
• Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
• Health & Wellness:
  • Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
  • Employer-paid life and disability insurance.
  • Additional voluntary coverages to meet your unique needs.
• Career Development: Access to education and development programs and ongoing support for personal and professional growth. With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.