Community Office Manager II
About the role
You are a natural leader with a passion for delivering exceptional customer experiences. We're seeking a dynamic and driven Community Office Manager to lead the charge at our branch!
In this role, you'll take ownership of daily branch operations, guide a high-performing team, and drive business growth by building strong relationships with customers.
Responsibilities
Leading Branch Operations – Manage daily branch activities, ensure operational efficiency, compliance, and a strong customer service culture.
Building Client Relationships – Develop and grow consumer and business relationships through personalized service, proactive outreach, and quality referrals.
Driving Business Development – Represent C&N in the community, identify new opportunities, and lead your team to meet individual and branch goals.
Promoting Financial Solutions – Match client needs with C&N’s banking products and services, and connect customers with internal experts when appropriate.
Coaching & Developing Your Team – Inspire and lead your branch team through effective training, performance feedback, and a shared commitment to success.
Requirements
Education & Experience – You will need a bachelor’s degree in a related field AND 4-6 years of previous related sales and management experience in a banking environment or related sales field OR an equivalent combination of education and experience.
Required Certifications – Obtain MLO # and register with NMLS (within 1 year of employment), Medallion Stamp Signer (within 6 months of employment).
Key Competencies
Drives Vision & Purpose: Inspires optimism for the future, rallies support for organizational goals, and communicates a relatable and motivating vision.
Drives Engagement: Aligns work with motivators, empowers individuals, values contributions, invites input, and connects goals to organizational success.
Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
Instills Trust: Maintains integrity, follows through on commitments, and earns credibility through consistent actions.
Builds Effective Teams: Creates diverse, cohesive teams with shared goals, fosters belonging, celebrates successes, and promotes collaboration.
Benefits
Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
Retail Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness: Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
Employer-paid life and disability insurance.
Additional voluntary coverages to meet your unique needs.
Career Development: Access to education and development programs and ongoing support for personal and professional growth.