Community Navigator (Full-Time) [Mon-Friday (9AM-6PM)] [LBC]

About the role

The Community Navigator is responsible for providing person-centered planning, case management, intake coordination, and community engagement services for participants. This role requires strong collaboration with program staff, regional center service coordinators, and families to ensure participants receive individualized, meaningful services aligned with their goals.

Responsibilities

• Attend required 2-day Person-Centered Thinking training.
• Conduct screenings, phone calls and intake meetings as the first level of the intake process.
• Person Center Documentation: 30-day reports, annual assessments, progress reports, and exit reports.
• Develop and implement Person-Centered Plans (PCPs) and 1-page descriptions.
• Ongoing goal development and daily goal documentation.
• Update annual forms/documentation (emergency contacts, consent forms, seizure plans, personal rights, etc.).
• Serve as a liaison to Regional Center Service Coordinators.
• Attend IPP (Individual Program Plan) meetings.
• Submit progress (every 6 months) and annual reports (within their first 30 days and ongoing during their birth date month) as required.
• Prepare and provide requested audit documentation related to participant files if and when asked by regional centers.
• Meet with each participant at least once per month to review goals, satisfaction, and placement.
• Collaborate with community coaches to ensure goals are implemented in daily programming.
• Facilitate support meetings with participants, their support team, and individuals they invite.
• Partner with program supervisor and program directors to coordinate community outings and volunteer activities.
• Update individual goal documentation monthly.
• Represent AbilityFirst at resource fairs and engaging the public.
• Identify, vet, and initiate volunteer opportunities aligned with participants' interests and goals.
• Care for participants in the absence of the Program Director, correcting operational deficiencies that constitute immediate threats to participant’s health and safety.
• Input and maintain participant data in ProCare, including new enrollments, discharges, and demographic updates.
• Ensure records are accurate and up to date for internal tracking and billing.
• Work effectively with people of diverse races, ethnicities, and sexual orientations in a multicultural environment.
• Complete all required staff training assigned each quarter.

Qualifications

• A High School diploma or equivalent is required.
• A Bachelor’s Degree in psychology, sociology, marriage & family, recreation therapy, etc or 12 ECE (Early Childhood Education) college units in any related field or 4+ years of equivalent experience working in developmental disability services, case management, or a related field is preferred.
• Must be LIC Director Qualified in community center settings under Title 17/22 regulations is required.
• 2+ years of experience working in developmental disability services, case management, or a related field is required.
• Familirarity with regional center processes, reports, and compliance is preferred.
• Strong written and verbal communication skills is required.
• Skilled in Microsoft Office and data management tools is required.
• Valid Driver’s License is required.
• Ability to work effectively with people of diverse races, ethnicities, and sexual orientations in a multicultural environment is required.
• Strong understanding of person-centered practices, goal setting, and community integration is preferred.
• Familiarity with regional center processes, reports, and compliance is preferred.
• Must be able to work evenings/weekends as needed.
• Successful completion of background (LiveScan) check.

Benefits

• Generous Paid Time Off and 12 Paid Holidays.
• Employee Discount Program.
• Reimbursement for Mileage and Cellphone (where applicable).