Community & Marketing Coordinator

About the role

WR Immigration is a global immigration firm known worldwide for its innovation, technology, high-touch legal services, and flawless execution. With offices across multiple time zones, the firm provides corporate global visa services in over 100 countries. The Community & Marketing Coordinator plays a key role in delivering an exceptional experience for members of WR Immigration's Immigration Benchmarking Collective and supporting the firm's thought leadership and marketing initiatives.

Reporting to the Head of Community & Engagement, this position coordinates community operations, member communications, events, digital content, benchmarking programs, and podcast activities. The ideal candidate is polished, professional, highly organized, detail-oriented, and customer-focused, communicating confidently with executives and external stakeholders.

Responsibilities

• Community Operations & Member Experience
  • Support the day-to-day administration of the Immigration Benchmarking Collective and related community initiatives.
  • Welcome and onboard new members across community platforms, ensuring a professional, responsive, and consistent experience.
  • Respond to member inquiries, anticipate follow-up needs, and provide exceptional customer service to members and prospective members.
  • Maintain accurate member databases, contact information, participation records, and community documentation.
  • Support member engagement by facilitating discussions, sharing relevant resources, and helping connect members with one another.
  • Assist with initiatives designed to increase member satisfaction, participation, and retention.
• Event Coordination & Logistics
  • Coordinate logistics for virtual roundtables, executive roundtables, masterclasses, networking events, conference activations, and other community programs.
  • Manage registrations, invitations, attendee communications, Zoom logistics, event materials, speaker coordination, venue logistics, and post-event follow-up.
  • Prepare polished agendas, briefing materials, presentations, attendee lists, and other event-related communications.
  • Coordinate sponsor, speaker, venue, and vendor logistics and maintain clear timelines and deliverables.
  • Track attendance, gather participant feedback, and compile post-event metrics and summaries.
• Content & Marketing Coordination
  • Schedule and publish content across LinkedIn, Circle, newsletters, email campaigns, and other digital channels.
  • Draft, edit, and distribute community updates, event promotions, member spotlights, educational resources, and executive communications.
  • Maintain content and campaign calendars, coordinate approvals, and help ensure timely execution of marketing initiatives.
  • Support social media engagement and ongoing community communications while maintaining a polished, accurate, and consistent WR voice.
  • Proofread and quality-check content, invitations, presentations, surveys, and other member-facing materials before distribution.
• Benchmarking & Podcast Support
  • Coordinate benchmarking surveys, including survey setup, participant communications, reminders, response tracking, and follow-up.
  • Organize survey data and assist with data validation, analysis, benchmarking reports, presentations, and executive summaries.
  • Coordinate the Business Immigration Benchmark Podcast, including guest outreach and scheduling, calendar management, preparation materials, production timelines, and promotional activities.
  • Support the distribution of benchmarking reports, podcasts, and related community communications across relevant channels.
• Project Management, Technology & Reporting
  • Maintain project plans, calendars, task lists, and status updates to keep community, content, survey, podcast, and event initiatives on schedule.
  • Track engagement, attendance, campaign, and member-experience metrics and assist in preparing recurring reports and recommendations.
  • Collaborate with marketing, attorneys, and other internal stakeholders to gather content, coordinate approvals, and execute initiatives.
  • Identify opportunities to improve workflows and use AI, automation, and emerging productivity tools to increase efficiency and enhance the member experience.

Requirements

• Bachelor's degree in Marketing, Communications, Business, Public Relations, Event Management, or a related field, or an equivalent combination of education and relevant experience.
• 3+ years of professional experience in marketing, communications, event coordination, community management, customer success, or a related role.
• Polished and professional presence, sound judgment, and confidence communicating with executives, senior professionals, members, speakers, sponsors, and external partners.
• Excellent written and verbal communication skills, including strong business writing, editing, proofreading, and presentation skills.
• Strong organizational and project management skills, exceptional attention to detail, and the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrated experience coordinating professional meetings, webinars, conferences, executive events, or other multi-stakeholder programs.
• Experience creating, scheduling, and publishing professional content across LinkedIn, newsletters, email campaigns, social media, or community platforms.
• Customer-service mindset with a demonstrated commitment to creating thoughtful, responsive, and high-quality experiences.
• Ability to track engagement metrics, organize data, identify trends, and prepare clear summaries and reports.
• Tech-savvy mindset with curiosity about AI and emerging productivity tools and a willingness to continually adopt technologies that improve efficiency and the member experience.
• Ability to work independently, collaborate across teams, handle sensitive information with discretion, and follow through reliably on commitments.
• Ability and willingness to travel periodically for in-person events, conferences, and other business needs.

Preferred Qualifications

• Experience in immigration, global mobility, human resources, talent acquisition, professional services, or a membership-based organization.
• Familiarity with LinkedIn, Circle, Zoom, Pardot or other email marketing tools, PointerPro or other survey platforms, CRM systems, Canva, and project management software.
• Experience supporting benchmarking surveys, research reports, podcasts, webinars, newsletters, or digital marketing campaigns.
• Experience coordinating speakers, sponsors, vendors, venues, or executive-level events.
• Working knowledge of content performance, event engagement, and community health metrics.

Pay

The annual salary range for this role is $70,000 - $85,000. Final compensation will be based on relevant experience, skills, qualifications, and applicable geographic considerations.

Schedule

This is a remote, full-time regular position. Periodic travel is required for in-person events and other business needs.

Benefits

• Paid time off and paid holidays.
• Medical, dental, vision, and life insurance coverage.
• Health savings and flexible spending accounts to help offset healthcare and dependent care expenses.
• Multiple retirement plan options (401k & Roth 401k).
• Access to an employee assistance program.

Benefits availability and eligibility may vary based on role and employment status.