Community Manager - The Warwick- Okahoma City, OK

Valiant Residential is a next-generation property management leader with over 37 years of experience, uniquely attuned to the needs of property owners and residents. We foster prosperous partnerships and long-term success through collaboration, integrity, and strategic thinking.

Why Work at Valiant?

At Valiant Residential, we build careers, not just jobs. Consistently ranked as a "Top Place to Work," we offer competitive total compensation, comprehensive benefits including free health insurance options and 401(k) matching, and ample time off. Growth is expected, with career development opportunities and a collaborative culture that empowers employees to thrive.

Responsibilities

• Use successful techniques and company directives to screen, hire, orient, and train new personnel.
• Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (e.g., performance evaluations, salary reviews, time sheets, change of status forms).
• Determine transitions and promotions for on-site personnel.
• File reports regarding any work-related injuries.
• Maintain accurate records of all community transactions and submit on a timely basis (e.g., rent rolls, delinquency reports, move-ins/move-outs, accounts payable, office supplies).
• Prepare annual budgets and income projections accurately and on time.
• Ensure that all rents, late fees, and check charges are collected, posted, and deposited in a timely manner.
• Review, code, and approve invoices for payments.
• Make daily bank deposits.
• Ensure the property is rented to fullest capacity using marketing strategies to secure prospective residents.
• Oversee the consistency and effectiveness of Assistant Community Manager and Leasing Agent associates’ use of policies and procedures, including priority wait lists, phone techniques, application verification, and notification.
• Ensure leasing practices conform to federal, state, and local law.
• Obtain credit and criminal reports for all prospective residents and ensure company policies and standards regarding income and prior rental history are met.
• Prepare, process, and sign all leases and related forms or supervise others in doing so.
• Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
• Aggressively pursue lease renewals, sending notices at least 45 days before expiration.
• Supervise leasing employees, ensuring good closing techniques.
• Handle evictions and landlord liens.
• Maintain all resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
• Ensure residents are provided with a clean, safe, and well-maintained community.
• Handle maintenance requests on an immediate one-call basis when possible, notifying residents if parts must be ordered causing a delay.
• Maintain the common areas and ensure the availability of make-ready vacant units.
• Oversee risk management and emergency procedures.
• Continually inspect the property and improvements, recording deficiencies and taking necessary action within budget limits.
• Maintain key control coding for all units and areas.
• Handle emergencies and report accidents and emergency situations to the Regional Community Supervisor immediately, preparing all proper reports.
• Be available 24 hours/7 days a week unless the Regional Property Supervisor has been notified.
• Monitor the parking lot for unauthorized vehicles.
• Review weekly reports for accuracy and completeness.
• Supervise outside contractors working on the property.
• Prepare the property for code inspections, mortgage inspections, and all other inspections as directed by the Regional Community Supervisor.
• Report any violations of company policy by employees to the Regional Community Supervisor.
• Develop and enforce community policies and rules.

Requirements

• Minimum of 3+ years of property management experience.
• Ability to apply logical thinking principles to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
• Strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
• Bilingual in Spanish is a plus.
• Achieve Fair Housing certification before interaction with prospects or residents.
• Competence in personal computer skills, including keyboard, internet search, math, Microsoft Office Suite (Word, Excel, Outlook), and community software applications.
• Knowledge of OSHA laws and regulations.
• Ability to work evenings and weekends.
• Present self in a neat, clean, and professional manner throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the Employee Handbook.
• Successfully pass a drug test.
• College degree preferred.
• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

Benefits

• Competitive total compensation and time off.
• Comprehensive benefits including free health insurance options.
• 401(k) matching.
• Career development opportunities.