Community Manager - The Retreat on Milledge

Responsibilities

• Leasing & Marketing:
  • Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals
  • Prepare weekly status reports as well as recommendations for changes to pricing or leasing specials
  • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends
  • Ensure timely follow up activities take place for all prospective residents
  • Review and countersign all resident Housing Contracts
• General Administration:
  • Ensure confidentiality of client, resident, and company information
  • Organize all staff meetings and any special or emergency meetings
  • Understand and adhere to Fair Housing laws
  • Maintain a clean and professional work environment
  • Aid in corporate projects as requested
  • Evaluate computer/technology needs of the site and ensure that all staff members abide by the company’s technology policy
• Financial Management:
  • Lead the development of the annual budget and business plan for the property
  • Oversee account receivable process and property delinquency, intervening as needed to minimize delinquency
  • Oversee the accounts payable process
  • Make purchases for the property and monitor all expenses
  • Prepare monthly variance reports and month end reporting package in a timely manner
  • Project quarterly income and expenses
• Personnel Management:
  • Manage staff including hiring, providing ongoing training, mentoring, and employee development
  • Report on bi-weekly payroll, timesheet submission, and employee records
  • Prepare annual staff performance reviews
• Customer Service:
  • Understand the needs and expectations of residents, prospective residents, clients, and vendors and exceed their expectations
  • Maintain active and effective communication with residents, parents, and university personnel
  • Distribute monthly newsletter and resident communications
  • Develop and maintain a positive sense of community for both residents and associates and encourage participation in events and activities
  • Aid in mediation and resolution of resident conflicts by encouraging the respect for and appreciation of individual differences
  • Develop and maintain resident retention programs
• Facilities:
  • Implement a successful turn plan
  • Ensure the staff is utilizing the Facilities tool in Entrata to track, close, and follow up on all service requests
  • Ensure the maintenance team is completing all service requests in a timely manner
  • Regularly walk the property to identify and address maintenance issues
  • Lead the maintenance team in quarterly inspections of each unit to identify and address maintenance issues
  • Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resources
• Risk Control:
  • Document and address behaviors of residents that violate the law or the community lease agreement
  • Identify and address safety and security risks
  • Prepare and submit incident reports
  • Handle emergency situations in conjunction with the corporate team

Requirements

• Bachelor degree strongly preferred, high school diploma required
• 4 years of experience in various positions in a residential rental community is required
• 2 years of experience as a Community Manager with a proven record of achievements
• Student housing experience is STRONGLY preferred
• Proven proficiency in all areas of property management operations
• Strong financial, organizational, and analytical and decision-making skills
• Strong internet, word processing, and spreadsheet skills
• Must have excellent communication, management, and people skills
• Entrata experience preferred