Community Manager

About the role

The Community Manager is a property management position responsible for the overall performance of assigned community or communities. Areas of responsibility include financial management, appearance and resident relations, day-to-day operations of the community, and management office and assigned staff. The Community Manager may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program are essential. Ensures high performance and customer service delivery consistent with the agency's mission, vision, and values.

Responsibilities

• Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet standards.
• Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.
• Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure make-ready standards are being met.
• Maintains collections above the minimum standards established by the housing authority or in accordance with the guidance provided by the Housing Director.
• Maintains and updates the Status Board, Ready Board, and On Notice Board, if applicable.
• Reviews all requests for transfer, walks units as required; and ensures a resident history review is completed by management prior to transfer being approved.
• Coordinates, prepares and submits marketing reports as requested by the Supervisor; including but not limited to the following: weekly traffic reports, weekly occupancy reports, captured percentages and weekly management reports.
• Maintains approved budgets and requests the appropriate approval for all needed budget deviations.
• Trains, manages, and counsels onsite staff. Consults with Supervisor regarding special circumstances or issues that should be elevated to a higher authority.
• Communicates through weekly staff meetings the strategy changes for the coming week, short and long term goals for community operation.
• Establish schedules of onsite leasing personnel, service technicians, groundskeepers.
• Ensures proper coverage during office hours. Coordinates and approves PTO requests.
• Performs other related duties as assigned.

Qualifications

• Bachelor's Degree in Business Administration, Social Services, or related field. Experience in lieu of a degree will be considered on an individual basis.
• One (1) year of experience in property management or related field.
• One (1) year of property management marketing experience required.
• Must be flexible and available to work a flexible schedule which may include weekends, depending on the needs of the community and upon the directive of the Supervisor.

Preferred Requirements

• Certified Apartment Manager.
• Certified Occupancy Specialist (COS).
• Tax Credit Specialist (TCS).
• Four (4) years of property management.
• Onesite and/or Yardi property management software experience.
• Experience with Google Drive, Gmail, Docs, Sheets, and Slides.

Benefits

Commensurate with experience.

Pay

N/A

Schedule

Monday through Friday; some Saturdays maybe required, hours to be determined.