Community Manager - TalentLMS Example

About the Role

We’re looking for an energetic, organized, and proactive Community Manager to lead Rambler Tempe, our newest elevated student housing property at Arizona State University. The ideal candidate thrives in a fast-paced environment, excels at operations, leasing, and resident experience, and is driven to exceed financial and occupancy goals while fostering a vibrant community.

Responsibilities

Operations & Leadership

• Oversee all day-to-day operations to ensure a seamless living experience for residents.
• Lead and manage the on-site leasing, maintenance, and office staff, fostering a high-performance culture.
• Work with the corporate team to ensure a smooth and seamless property opening.
• Maintain complete and accurate property records, including audits, leases, financial reports, and compliance documentation.
• Ensure the community is well-maintained, safe, and compliant with all regulations.
• Supervise vendor contracts, invoices, and service agreements to optimize property performance.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.

Resident Relations & Community Engagement

• Serve as the primary point of contact for residents, handling concerns, lease questions, and maintenance requests with urgency and care.
• Implement creative resident engagement initiatives to foster a sense of community and increase retention.
• Plan and execute community events and programs that align with the community’s brand and enhance the resident experience.
• Lead efforts to resolve resident concerns professionally while maintaining positive relationships.

Financial Performance & Budget Management

• Develop and oversee the property’s annual budget, cash flow, and revenue strategies to maximize financial performance.
• Analyze and produce monthly financial statements, identifying variances and implementing corrective strategies as needed.
• Maintain accurate rent collections, delinquency tracking, and occupancy reporting to ensure financial success.

Marketing and Leasing Support

• Collaborate with the leasing team to drive occupancy and retention efforts through creative marketing and sales strategies.
• Monitor market trends and competitor properties to stay ahead in student housing demand.
• Ensure the property delivers a consistent and engaging brand experience in all interactions.
• Work closely with ownership, leasing, and corporate teams to share updates, address challenges, and drive success.
• Participate in LV Collective’s training programs to continuously refine skills and stay aligned with best practices.
• Serve as the liaison between corporate leadership and on-site teams to streamline processes and ensure smooth operations.

Other Responsibilities

• Assist with other duties and special projects as assigned.
• Availability to work evenings and weekends as needed.

Requirements

• 4+ years in property management, preferably in student housing or multifamily.
• Strong financial acumen with experience managing budgets and optimizing revenue.
• Proficiency in property management software (Entrata preferred), Microsoft Office, and G Suite.
• Experience leading on-site teams, vendors, and resident engagement programs.
• Proven leadership abilities with experience managing staff and fostering a positive workplace culture.
• Strong problem-solving and decision-making skills.
• Ability to analyze financial reports, manage expenses, and drive revenue growth.
• Detail-oriented and highly organized, with a get-stuff-done (GSD) attitude.

Bonus Points

• Experience opening a new development property.
• Expertise in Entrata and ability to leverage data to optimize operations.
• Passion for planning and executing resident engagement events.