Community Manager - Stonebrook

About the role

The Community Manager is responsible for the day-to-day operations of the assigned community(s) and ensures that the established company objectives are achieved. This role leads the optimum performance of the community in areas including associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities.

Responsibilities

• Successfully and promptly recruit, interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees.
• Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts.
• Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.
• Ensure the success of all resident events, community programing and local/non-profit programs.
• Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects.
• Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• Lead, direct, and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters.
• Recruit, interview, check references, hire, and onboard new employees with structured 30-60-90 plans.
• Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback.
• Document performance, apply progressive discipline, and partner with HR on employee-relations issues or investigations.
• Build staffing schedules and coverage plans; manage timecards, approve PTO, and ensure meal/rest compliance.
• Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training, team communication, and accountability.

Qualifications

• Minimum 2 years of experience in property management, including sales/multi-family leasing and supervisory responsibility.
• Minimum 2 years of managing experience, coaching and mentoring.
• Bachelor’s degree in business or related field is preferred.
• PREFERRED CERTIFICATIONS: IREM ARM/CPM, NAA CAM/NALP, or equivalent.
• PREFERRED BILINGUAL SKILLS (Spanish/English or relevant to community).
• Experience leading through turnover, ownership transitions, or policy/process rollouts.
• Ability to deliver daily brief huddles, and micro-trainings.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
• Experience successfully leading a team with the ability to source, interview and manage employee performance.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Prior budgeting experience and the ability to interpret financial statements.
• Experience using property management software, preferably Yardi and Happy Co.
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• MUST BE LEGALLY QUALIFIED TO WORK IN THE U.S. MEETING I-9 GUIDELINES