Community Manager - Stone Mesa Flats

Brief Description

We are seeking a driven, personable Community Manager to lead the day-to-day operations and bring the vision of the property to life. This role is ideal for someone with strong leadership skills, and a passion for delivering an exceptional resident experience. If you thrive in a fast-paced environment and take pride in building your community, this is an opportunity to make a lasting impact!

Major Objectives

• Lead by example on how to create an exemplary customer experience for all future and existing residents at the community.
• Initiate, prioritize and assign individual and onsite team daily activities, including leasing, customer experience relations, marketing, social media posting, vendor relations, selection and recruitment, accounts receivable, accounts payable and make-ready apartment homes.
• Complete market study on a regular basis and consistently communicate updates and new communities in the pipeline.
• Follow-up with ALL prospects via phone call, email and hand-written thank you card.
• Manage future exposure and plan for renewals 120 days out to ensure occupancy stability.
• Ensure the community is open and ready for business at scheduled time daily and that any and all after hours emergencies are appropriately handled.
• Identifies, recruits, interviews and hires appropriate team members for the community.
• Hold regular team meetings to communicate goals, progress, expectations, on-site safety meetings and implementation of new policies and procedures.
• Maintains relationship with vendors, residents, team members and associates on a professional level at all times.
• Consistently and effectively communicates with Director of Property Management and relevant teams regarding community performance.
• Able to read, analyze, interpret and write required reports, correspondence and policy/procedure manuals.
• Able to calculate figures and amounts such as occupancy percentages, gross potential rent and commissions.

Specific Duties & Responsibilities

• Lead by example on how to create an exemplary customer experience for all future and existing residents at the community. This includes but is not limited to responding to internet leads, answering phone calls and showing prospective residents their future apartment home.
• Initiate, prioritize and assign individual and onsite team daily activities, including leasing, customer experience relations, marketing, social media posting, vendor relations, selection and recruitment, accounts receivable, accounts payable and make-ready apartment homes.
• Complete market study on a regular basis and consistently communicate updates and new communities in the pipeline.
• Manager is expected to be able to make strategic marketing and leasing decisions on the community’s behalf for continued success, in addition to overseeing the leasing team.
• Follow-up with ALL prospects via phone call, email and hand-written thank you card.
• Manage future exposure and plan for renewals 120 days out to ensure occupancy stability.
• Ensure the community is open and ready for business at scheduled time daily and that any and all after hours emergencies are appropriately handled.
• Identifies, recruits, interviews and hires appropriate team members for the community.
• Hold regular team meetings to communicate goals, progress, expectations, on-site safety meetings and implementation of new policies and procedures.
• Maintains relationship with vendors, residents, team members and associates on a professional level at all times.
• Consistently and effectively communicates with Director of Property Management and relevant teams regarding community performance.
• Able to read, analyze, interpret and write required reports, correspondence and policy/procedure manuals.
• Able to calculate figures and amounts such as occupancy percentages, gross potential rent and commissions.

Pre-Requisites

• Minimum of 5 years property management experience.
• Consistently detail oriented with strong organizational skills.
• Excellent written and verbal skills.
• Professional judgment and discretion that comes from experience in working with customer services, internal teams and vendors.
• Working knowledge or ability to quickly learn accounting software (Entrata); order processing systems; payroll systems; human resources software; Microsoft office, etc.
• Must pass background check and drug screening.

Pre-Qualifications

• Able to work in unison with a team.
• Takes full responsibility for actions and works collaboratively to find solutions.
• Coachable.
• Positive Attitude.
• Ability to listen and understand intents and goals.
• Relentless problem-solving skills.
• Ability to think 2+ steps ahead and anticipate what comes next.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments.
• Ability to walk several acres to tour community.
• Some lifting; up to 25lbs.
• Ability to sit or stand for long periods at a time.