Community Manager - Richmond, VA

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally.

About the role

This role manages the day-to-day operations of an assigned property, including managing team members, daily activities, and resources to achieve established budgeted financial and operational goals. The role ensures compliance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws governing multi-family housing operations.

Responsibilities

• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports.
• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted timely, making financial bank deposits, and preparing and reviewing monthly financial status reports.
• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, and managing communication between the vendor, accounting, and the client/owner.
• Controls expenditures by staying within the constraints of the approved budget and manages the petty cash fund.
• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, evicting residents, and imposing and collecting late fees and other charges.
• Gathers, analyzes, and interprets current market and economic trends to implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner and taking appropriate action to resolve service issues.
• Ensures the property’s maintenance team complies with Company standards for responding to and completing resident service requests.
• Conducts regular property inspections to ensure safety, cleanliness, and general appearance meet established standards.
• Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies and values.
• Assists in managing the client/owner relationship by meeting with owners, conducting property tours, providing updates on property performance, and responding to owner requests.
• Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or necessary.
• For California: Manages the lease process using the California-specific Lease File Checklist to ensure all lease documents are complete, compliant, and consistently organized.

Requirements

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
• 4-6 years minimum of relevant experience demonstrating property management, sales, marketing, and customer service background.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, conflict resolution, and customer service skills.
• Detail-oriented and self-motivated with the ability to work independently, as a leader, and as a collaborative team member.
• All licenses and/or certifications as required by State and Local jurisdictions.
• Valid driver’s license to drive a golf cart on property; must ensure all on-site staff driving the golf cart also have a valid driver’s license.
• Proficiency in Internet, word processing, spreadsheet, and database management programs.
• Strong proficiency in using property management software (preferably Entrata, Yardi, and/or OneSite).
• Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage subordinate team members, including maintenance specialists.

Travel / Physical Demands

• Work in an office environment with frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Must be able to physically access all exterior and interior parts of the property and amenities.
• Must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Routine, local travel may be required to make bank deposits, attend training classes, outreach events, or other situations necessary for daily responsibilities.

Pay

The salary range for this position is $90,000-$95,000.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service. Additional vacation accrued with tenure.
• Onsite housing discount at Greystar-managed communities (subject to discount and unit availability).
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans.
• Charitable giving program and benefits.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary due to Collective Bargaining Agreements and/or local governing authority.