Community Manager - Presley Uptown

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally. The company is the largest operator of apartments in the United States, managing over one million units/beds globally with nearly $79 billion of assets under management.

About the role

The Leasing Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a primary point of contact for prospective residents, guiding them through the leasing process with professionalism and a strong understanding of the community’s offerings. The Leasing Consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals.

Responsibilities

• Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals, including greeting and qualifying prospects, conducting property tours, processing applications, credit screening, criminal background checks, and preparing lease and move-in packages.
• Collects pertinent information from prospective residents at move-in and records it appropriately.
• Stays informed about current market and competitor conditions, develops and implements marketing plans, and follows property policies related to concessions and specials to boost occupancy.
• Designs and executes marketing activities and events to drive traffic, including resident referral and employer outreach programs, and uses internet marketing tools.
• Uses on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and analyze critical information.
• Ensures the property and show units meet company standards by inspecting tour paths, communicating maintenance needs, and merchandising show units and amenities.
• Follows up with prospects and new residents within 24 hours to ensure satisfaction and document all follow-up activities.
• Executes lease renewal programs by preparing renewal letters, meeting with residents, and ensuring timely signing of renewal documents.
• Responds quickly and courteously to resident concerns, documents requests, and interacts professionally with residents, prospects, and guests.
• Attends community and networking events, aligns with local associations, and participates in outreach marketing efforts.
• Completes financial, administrative, and other reports as assigned, and assists with event setup as required.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
• 1-3 years of relevant experience in sales, marketing, internet, and customer service.
• Demonstrated ability to read, write, and communicate effectively to comprehend legal documents, sell apartment features, and answer questions.
• Mathematical skills necessary to process sales conversions.
• Ability to apply sales skills, including generating leads, conducting presentations, qualifying prospects, and closing sales.
• Valid driver’s license to drive a golf cart on property.
• Proficiency in word processing, spreadsheet, property management applications, and database management programs.
• Proficiency and fluency in using the internet for marketing, advertising, and sales.

Physical Demands

• Work in an office environment with frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant or hazardous.
• Ability to physically access all exterior and interior parts of the property and amenities.
• Must be able to push, pull, lift, or maneuver weights of up to 25 pounds independently and 50 pounds with assistance.
• Ability to stand for extended periods of time.
• Routine, local travel may be required for business meetings or market research.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Skills

• Ensures accountability by holding self and others to commitments.
• Action-oriented with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively across diverse audiences.
• Customer-focused, building strong relationships and delivering solutions.
• Makes good, timely decisions to keep the organization moving forward.
• Interpersonal savvy, relating comfortably with diverse groups.
• Resilient, rebounding from setbacks and adversity.
• Resourceful in securing and deploying resources effectively.
• Adapts approach and demeanor to shifting demands.
• Instills trust through honesty, integrity, and authenticity.

Benefits

• Competitive medical, dental, vision, disability, and life insurance benefits with low (free basic) employee medical costs for employee-only coverage.
• Generous paid time off: 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays, plus your birthday off after 1 year of service.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-week paid sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with company match up to 6% of pay after 6 months of service.
• Paid parental leave and lifetime fertility benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
• Charitable giving program and benefits.

Pay

Many factors go into determining employee pay within the posted range, including business requirements, prior experience, current skills, and geographical location. In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.