Community Manager - Onsite - Evergreen (63086)

Abode Communities is a regional non-profit real estate development and property management firm. Abode Communities Property Management manages 39 multifamily residential communities serving some 6,200 low-income people throughout California. The organization, with a 98% portfolio-wide occupancy rate, offers a full range of professional services to ensure residential portfolios remain physically solvent and in compliance with regulatory requirements. Property management staff members go above and beyond to ensure each property becomes a pillar within its community through vibrant, connected spaces that support residents’ emotional, physical, and financial well-being.

Responsibilities

• Collect rents and maintain computer records according to Abode Communities’ procedures.
• Process rent adjustments in accordance with established procedures.
• Maintain compliance with Low-Income Housing Tax Credits by ensuring all files are accurate and audited.
• Monitor expenses to ensure spending is within budgetary guidelines.
• Provide explanations for monthly budget variances.
• Post charges associated with work orders, late charges, etc., and generate notices for residents.
• Follow up on delinquent accounts and pursue collections in accordance with established procedures.
• Promote Housing First principles by proactively working with tenants and supportive service staff to help residents maintain housing.
• Establish and maintain a waiting list per established procedures, ensuring four applicant households per unit.
• Proactively market all units to low-income eligible households and maintain communication with referral agencies.
• Show vacant apartments using professional marketing procedures to maintain high occupancy.
• Maintain tenant files and related documentation regarding continuing eligibility and adjustments.
• Verify eligibility according to property requirements, including checking references and using approved credit and criminal investigative services.
• Complete rental agreements and prepare move-in/move-out reports.
• Make daily deposits, if appropriate, and prepare reports in accordance with established procedures.
• Address resident concerns in a timely and professional manner, collaborating with service providers as needed.
• Document and report all issues to the Regional Property Supervisor and management.
• Send/post notices regarding compliance with rules and regulations when violations occur.
• Issue purchase order numbers and track purchases through Abode’s online purchasing system.
• Review invoices for correctness, accuracy, and proper coding.
• Complete and submit incident reports for unusual events, especially those involving injury or damage.
• Maintain the property business office in a neat, orderly, and business-like manner with regularly scheduled office hours.
• Interpret and apply personnel policies, departmental policies, and other procedures for assigned staff.
• Train or assist in training other site personnel as needed.
• Prepare and review performance appraisals and discuss them with subordinates.
• Counsel employees regarding job performance and document in accordance with established procedures.
• Recommend disciplinary action as needed and coordinate functions to ensure a safe and productive work environment.
• Oversee maintenance of buildings, sites, and community spaces to ensure they are clean, inviting, and safe.
• Oversee maintenance of grounds, trash container areas, and common areas to prevent trash or debris accumulation.
• Ensure all vacant apartments are cleaned and made ready for occupancy within six days after move-out.
• Log resident complaints and dispatch maintenance personnel promptly.
• Generate work orders, coordinate repairs, and close out work orders in accordance with established procedures.
• Conduct daily property inspections to ensure adherence to established standards.
• Maintain records of unit status (filled, vacant, anticipated vacancy, etc.).
• Assist with security activities by communicating with security personnel regarding specific problems.
• Be available for emergency calls either personally or through other site personnel.
• Maintain community-owned materials and tools in a neat and orderly manner.
• Counsel residents not complying with lease terms or concerning delinquent payments.
• Refer residents with special problems to resident services staff or appropriate agencies.
• Regularly meet with Resident Services Coordinator to address issues, promote retention, and support resident activities.
• Resolve conflicts and complaints among residents to avoid grievances.
• Ensure all residents are treated fairly and consistently; recommend eviction if warranted and prepare supporting documentation.
• Participate in hearings and appeals as needed.

Requirements

• Minimum two years of property management experience, including Tax Credit, HUD, and HOME programs.
• High school diploma or equivalent.
• Computer literate (MS Office).
• Strong English communication skills, both verbal and written, for interacting with residents, vendors, and coworkers.
• Bilingual Spanish-English is a plus.
• Professional and positive attitude toward residents, staff, vendors, and other organizations.
• Valid CA driver’s license and auto insurance.

Benefits

• Health, dental, and vision insurance.
• Long-term disability insurance.
• 401K plan.
• Vacation and sick leave benefits.
• On-site housing with utilities included.