Community Manager, New Development

About the Role

As a New Development Community Manager, you are primarily responsible for managing all phases of onsite operations, including personnel, leasing, maintenance, finances, administration, and risk management during lease-up and development. You will protect, maintain, and enhance the value of the community while maximizing the living experience for residents by effectively directing and coordinating the community's overall operational activities.

Responsibilities

• Establish leasing benchmarks and a strategic marketing plan for achieving the budgeted occupancy goals both during lease-up and into stabilization.
• Plan and implement grand opening events, establish in-market partnerships with local businesses and contractors, and create brand awareness through marketing outreach.
• Analyze market trends, competition, and other factors; utilize this information to adjust marketing strategy aimed at remaining competitive.
• Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public.
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.
• Develop working income for operating the property by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements including operating variances from budget, cash management, and strategies for collection of receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise, and approve invoices for all goods/services required to maintain the community.
• Successfully lead on-site maintenance technicians, office staff, and leasing team members.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding of rent charges, lease issues, and other resident concerns.
• Participate in Cardinal U training as required and monitor Team Member participation in Cardinal U.

Qualifications

• Four (4) years’ experience in property management.
• Strong working knowledge of leasing, marketing, construction, residential law, and resident relations.
• Working knowledge of property management software; Entrata is preferred.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
• Ability to note deviations from financial plan, determine causes, and provide recommendations for required action plans.
• Strong written and verbal communications skills.
• Ability to understand and carry out industry-specific written and oral direction.
• Positive, innovative approach to problem solving.
• Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach goals/objectives.
• Ability to work independently as a project leader and team member.
• Ability to relate well with others even while working remotely.
• Ability to work efficiently with a high level of accuracy, attention to detail, and follow-through.
• Excellent time management and general organization skills.
• Neat, professional appearance.
• Strong client relations skills and previous supervisory experience.
• Ability to embody the Cardinal Culture and Cardinal’s Core Values every day.

Work Environment

The work environment includes both indoor and outdoor settings within apartment buildings and property amenities. Frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.

Physical Demands

• Regularly required to use hands to finger, type, handle, or feel, and talk or hear.
• Regularly required to stand, walk, reach with hands and arms, climb, stoop, or squat.
• Must be able to physically access all exterior and interior parts of the property and amenities, working inside and outside in all weather conditions including rain, snow, heat, hail, wind, and sleet.
• Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Routine local travel may be required to assist properties, attend training classes, business meetings, or other situations necessary for daily responsibilities.