Community Manager, long-term, ongoing, freelance

INNOCEAN USA is a full-service ad agency located in Huntington Beach, CA, seeking a Community Manager to join our KIA team. This is a long-term, ongoing, contract role in a hybrid workplace (3 days per week in-office). Candidates must be local to Southern California.

About the role

We’re an agency built on the belief that there is an ocean’s worth of innovation to explore that will enable us to bring our clients creative business solutions that can shape the future of their brands.

Responsibilities

• Be the day-to-day social community manager for KIA America, publishing content on the brand’s channels and representing the social voice of the brand
• Distill conversations happening across all social channels to identify key posts and emerging trends – opportunities for the brand
• Work with Kia brand team, as well as across disciplines, to ensure a holistic, connected brand focus
• Report on both performance of KIA content in social space, as well as larger trends, consumer sentiment, and competitors
• Build audience within platform, plan and develop shareable content, participate and build relationships directly with fans and influencers, keep the community engaged, and provide ongoing metrics tracking and optimization recommendations
• Demonstrate an understanding of client campaigns and associated goals; work closely with Account and Strategy team to ensure that all questions are addressed, and all relevant campaign materials are obtained
• Maintain a pulse on social media trends, conversations and culture
• Prepare reactive engagement opportunities
• Participate in live engagement moments; lead virtual “war rooms” as needed

Requirements

• 1+ years in community management or social media management experience
• Demonstrated experience of using social media in personal or professional setting
• Experience with social media tools such as Sprout, Hootsuite, Sprinklr, Emplifi, Netbase and/or Digimind
• Ad Agency experience is a plus

Skills

• Insatiably curious, results-motivated, and creative in all aspects of our client’s business
• Understanding of social media and the online space
• Proficiency with key social platforms including TikTok, Facebook, Twitter, LinkedIn, YouTube, Instagram, Pinterest and Snapchat with a solid understanding of each platform's core features, as well as a technical understanding of each network's advertising capabilities
• Ability to create and execute detailed social posting calendars, including campaign planning, content descriptions and posting copy direction
• A power-user of all the major social networks and always the first to discover and experiment with emerging platforms
• Ability to stay current with, and share an insightful POV on the competitive automotive and non-automotive social media landscape
• Embraces the spirit of our mantra, Discover Beyond – which means we never stop learning, asking great questions, pushing, failing, and getting back up – in pursuit of finding ideas below the surface of the expected
• Self-motivated and well organized with a strong attention to detail
• Analytic thinking; ability to extrapolate insights and key learnings that will impact creative strategies/concepts in real-time
• Ability to collaborate with creative, production, account and strategy teams
• Ability to uncover powerful insights that drive ideas (big and small) by understanding the entire brand context
• Exceptional interpersonal and written/verbal communications skills
• Ability to work in fast-paced team-oriented environment
• Ability to work under tight deadlines and handle multiple tasks

Benefits

• Access to health benefits
• Paid sick days
• 401k match
• On-site Barista
• Beautiful campus across from the Pacific Ocean

Pay

The compensation range for this role is $24 - $26 per hour. Pay is dependent upon several factors including but not limited to: client, experience, training and/or transferable skills.