Community Manager - Lakeland/Winterhaven
About the role
The Community Manager role within the Community and Business Development organization will report to the Divisional Community & Business Development Manager in one of our five Consumer Banking Divisions. This role will play a crucial role in supporting our commitment to our customers' success and the success of the community.
Job Responsibilities
- Develop a community outreach and engagement program that builds community relationships with proven ability to make business development calls (70% external, 30% internal)
- Leverage national community playbook (i.e., activation plan) to engage the community in a meaningful way, and complimenting the curriculum with local programing and events to host in branches
- Build and manage the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, Chase Chats and community events in the branch
- Own execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment
- Report results based on event surveys to inform national community teams on opportunities for improvement
- Partner with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions, and with Global Philanthropy to ensure a collaborative approach to events
- Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership
Required Qualifications, Capabilities, And Skills
- Proven leadership experience with ability to influence across the firm and in the community
- Heavily organized and with strong event coordination and project management skills
- Ability to build strong relationships with clients, peers, partners and contacts
- Executive presence with strong presentation skills in small and large / public group settings
- Self-starter with a proactive approach, strong time management and prioritization skills and a passionate, authentic, and bold team player
- Proven ability to discover needs and connects clients and business owners to the right resources
Preferred Qualifications, Capabilities, And Skills
- Bilingual language preferred
- Dodd Frank and SAFE Act
Pay
Base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions.
Schedule
Not specified
Benefits
Comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.