Community Manager, LA (Contract)

About the role

The Community Manager - Large Market is a member-facing role instrumental in facilitating member relationship building and connection in their markets. This role is expected to gain a deep understanding of local needs across multiple markets, identify gaps and opportunities, and develop strategies, in co-creation with members, for engaging the local community.

Responsibilities

• Develop, refine, and iterate on a local, in person community strategy with the goal of driving member connections and building a member’s community across a variety of indicators, and ultimately driving member retention
• Gather data to understand community needs and track your success
• Leverage the digital platform to drive local community
• Be responsible for KPIs that indicate member engagement, satisfaction, and retention
• Own and steward your market’s community budget, ensuring spend aligns with strategic priorities and member impact, as well as submit and track spending regularly
• Travel required to host in person events in your non home based market at least 2-3x/ month
• Event Execution - 65%
• Create programming and facilitate in person events and experiences tailored to meet local member needs, delivering a minimum of 2-3 events per month
• Maintain a heatmap of your local market to understand when & where members may want to gather so that you can plan events accordingly
• Keep your finger on the pulse for in-person, member-led meetups to identify proactive opportunities for support and moments for surprise and delight
• Relationship Building / Member Connection - 35%
• Build relationships with local partners to enhance the member experience
• Proactively build relationships between local members to support them in community building and connection efforts

What Success Looks Like

• A thriving community of members who feel seen, connected, and inspired to engage with one another
• Community Managers set the tone and energy in their markets. They are expected to be on-site to ensure consistent presence and availability to nurture relationships
• Strong attendance and satisfaction across member events
• While KPIs may evolve with organizational priorities, the expectation is consistent: Community Managers deliver compelling, high-quality experiences that activate a broad and diverse set of members and reflect their local needs
• Clear pathways for member involvement and leadership
• From 1:1 conversations to small group gatherings, Community Managers proactively identify how members want to contribute and participate. In our member-obsessed culture, we remove friction—making it easy for members to shape and grow the community they want to be part of
• An active feedback loop that fuels ongoing innovation

Pay

The base salary for this role is: $62.50/hour