Community Manager - Holly Ridge

We need to output HTML fragment with sections: About the company? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to parse the description. Key sections: - About The Company (mission, vision, values, awards). Could be "About the Company" heading. - About The Position (description of role). Could be "About the role" heading. - Job Responsibilities (list). Could be "Responsibilities" heading. - Knowledge, Skills And Abilities (list). Could be "Skills" heading. - Qualifications (list). Could be "Qualifications" heading. - Pay Details: $32.00 - $45.00 DOE (Pay section). Should include Pay heading. - Schedule: Monday to Friday 8:00AM to 5:00PM (Schedule heading). - Benefits Offered (list). Benefits heading. We need to ensure we don't create sections with filler. All have real content. We need to remove boilerplate: "HNN Communities is an Equal Opportunity Employer" (EEO) remove. Also "Mission Devco Residential Group’s mission..." Actually there is a duplicate mission/vision/values for Devco Residential Group; that seems like separate company? Might be part of description but we keep as part of About the Company? It mentions "Mission Devco Residential Group’s mission is to develop..." This seems like separate but still part of description. We'll keep it as part of About the Company content. Also "Awards and Recognition Emerald Award 2024 – New Affordable Development of the Year" keep. We need to avoid duplication: The description includes "About The Company" then later "Mission Devco Residential Group’s mission..." maybe it's separate but we can include under About the Company. We need to preserve all substantive info; not invent or summarize away detail. So we need to keep details like "Over 90% company paid medical benefits for employee coverage." etc. We need to format lists as

  • . For prose use

    . We need to decide which content is list vs prose. About the Company: It's a paragraph describing mission, vision, values, awards. Could be prose (

    ) but could also be list? Probably prose. About the Position: description of role: prose. Responsibilities: many bullet-like sentences; we can convert each sentence to

  • . The text includes many responsibilities separated by periods. We'll split into list items. Skills: "Knowledge, Skills And Abilities" includes many bullet-like sentences; we can list. Qualifications: list. Pay: just a sentence; we can put

    under

    Pay

    . Schedule:

    . Benefits: list. We must not repeat job title as heading. The job title is "Full-Time Community Manager". Not to be used as heading. We must not include Job ID/requisition numbers (none present). We must remove duplicated lines: there may be duplicate sentences like "Oversee leasing activity including tours, prospect engagement, applications, move-ins, move-outs and CRM/leasing software to achieve occupancy goals." appears maybe once. We'll keep. We need to output only HTML fragment, no /, no markdown fences. Let's craft. First,

    About the Company

    then

    with content. Content: "HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN! Mission Devco Residential Group’s mission is to develop, construct and manage high-quality multifamily housing that provides stability, fosters growth and delivers long-term value to our residents and stakeholders. Vision DevCo’s vision is to be a leading developer, builder and manager of quality multifamily housing throughout the western US. Values Quality: We deliver excellence in every aspect of our work.Commitment: We honor our promises with unwavering dedication.Teamwork: We achieve more together through collaboration and respect.Integrity: We uphold the highest ethical standards in all we do. Awards and Recognition Emerald Award 2024 – New Affordable Development of the Year HNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive." We need to ensure proper spacing and punctuation. Next,

    About the role

    The Community Manager is responsible for the day-to-day operations of the assigned community(s) and ensures that the established company objectives are achieved. This role leads the optimum performance of the community in areas including associate management, leasing and marketing, compliance, accounting, resident satisfaction, and maintenance activities.

    Next,

    Responsibilities

    with items. We need to extract each responsibility sentence from the "Job Responsibilities" block. Let's copy that block: "Successfully and promptly recruit, interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees. Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts. Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover. Ensure the success of all resident events, community programing and local/non-profit programs. Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects. Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software. People Leadership Lead, direct, and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters. Recruit, interview, check references, hire, and onboard new employees with structured 30-60-90 plans. Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback. Document performance, apply progressive discipline, and partner with HR on employee-relations issues or investigations. Build staffing schedules and coverage plans; manage timecards, approve PTO, and ensure meal/rest compliance. Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training, team communication, and accountability. Operational & Financial Management Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues in partnership with Accounting. Approve invoices, process payables, and review utility billing and rentable item charges for accuracy. Prepare, monitor and adhere to community’s operating budget. Lead revenue management strategies, including monitoring LIHTC/ Tax Credit Rents (HUD fair market rents), Section 8 standards, and voucher programs. Update Yardi and other property management systems updated with accurate resident, lease, and financial data. Leasing, Marketing, & Resident Services Oversee leasing activity including tours, prospect engagement, applications, move-ins, move-outs and CRM/leasing software to achieve occupancy goals. Collaborate with Marketing on community promotions, social media, and collateral management. Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues in partnership with Resident Relations. Supervise resident retention and renewal programs; lead community events and local partnerships to strengthen resident experience. Maintain reputation scores by consistently delivering professional, responsive, and high-quality service. Compliance & Risk Management Ensure compliance with project specific regulatory requirements LIHTC/Section 42 program requirements, special needs set-asides, re-certifications, calculations, and reporting. Adhere to Federal, State, and Local laws including Fair Housing, ADA, wage and hour, and landlord–tenant regulations. Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures. Oversee lease administration, screening processes, and legal notices to ensure accuracy and compliance. Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards. Ensure extended vacancy report is kept current and up to date. Maintenance & Facilities Direct maintenance operations including service requests, unit turns, preventative maintenance, and capital projects. Schedule and supervise maintenance staff to ensure timely, high-quality work. Partner with vendors, contractors, and service providers to maintain property standards. Keep maintenance database updated with turn and work order status. Collaboration & Continuous Improvement Work cross-functionally with HR, Accounting, Compliance, and Marketing to ensure alignment and consistency. Stay current on industry and legal trends; attend required training and complete certifications. Implement new company systems, processes, and programs as directed." We need to split each line into
    • . Some lines have multiple sentences separated by periods; but we can keep as one item. We'll produce
      • ...
      ...
      . Next,

      Skills

      from "Knowledge, Skills And Abilities". Let's extract that block: "Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Consistently approachable and available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skillsTreats others with respect and professionalism; models integrity and accountability.Strong decision-making and prioritization skills under pressure – Demonstrates knowledge of market and competition and can recommend strategies based on the current economic environment. Inclusive leadership: fosters teamwork, psychological safety, and bias-aware practices.Conflict management: de-escalates resident and staff conflicts, seeks win–win solutions.Strong written and verbal communication skills; able to set expectations and hold boundaries.Proficiency in Yardi (or similar property software), HRIS/timekeeping systems, and Excel/Google Sheets, Knock, and Elise AI." We need to split into list items. The text uses semicolons and periods. We'll split by semicolon and period where appropriate. Let's break: - Includes staff in planning, decision-making, facilitating and process improvement - Takes responsibility for subordinates' activities - Consistently approachable and available to staff - Provides regular performance feedback - Develops subordinates' skills and encourages growth - Solicits and applies customer feedback (internal and external) - Fosters quality focus in others - Improves processes, products and services. - Continually works to improve supervisory skills - Treats others with respect and professionalism; models integrity and accountability