Community Manager For Multi-Sites (General Interest)

About the role

TREK Development Group is seeking a Community Manager to lead the financial, physical, and operational aspects of the community. The ideal candidate will act as the driving force of the Hospitality Covenant, supervise the on-site team, manage legal proceedings, and ensure compliance with various regulations.

Responsibilities

• Act as the driving force of the Hospitality Covenant and drive the team by modeling, inspiring, communicating, supporting, and holding staff and residents accountable
• Supervise and direct on-site team members, creating opportunities for team input to minimize overtime and improve efficiency, and optimizing team skills through performance management, reviews, and consistent communication
• Coordinate upkeep of the property, including regular inspections, maintenance, janitorial tasks, safety, and preventative maintenance, and manage the work order system to ensure completion of priority tasks
• Develop positive relationships with residents through network building, resident engagement, and support for resident-led initiatives
• Examine and review monthly budget reports and general ledger to ensure accurate coding and timely submission of necessary changes to accounting
• Meet budgeted revenue, operating expense, and cash flow targets monthly, responding to budget variances and providing plans for compliance, and create/review accruals as needed
• Manage legal proceedings for non-payment of rent, coordinate with TREK's attorney for housing court cases, follow up on court rulings, and implement annual rent increases
• Lease units in compliance with approved tenant selection or A&O plans to maintain occupancy at 98% or above
• Ensure compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements, and federal, state, or local requirements
• Meet HQS and REAC standards as applicable, passing or meeting a minimum score of 85, and remain current on applicable affordable programs and LEP/LAP plans
• Create and adhere to an energy conservation plan and provide thorough incident reporting with proper risk management
• Maintain onsite resident and vendor files, ensuring compliance with TREK, agency, and regulatory standards

Requirements

• College degree in a related field or 5+ years of progressive career path in Property Management, Hotel, Hospitality, or Retail required
• 3+ years of experience in Property Management, Hotel, Hospitality, or Retail required
• Experience managing tax credit properties and meeting the needs of low-income residents strongly preferred
• Industry designations (COS, LIHTC, ARM®, CPMC®, etc.) preferred
• Ability to achieve certification within 6 months of hiring to meet any specific site/area needs
• Minimum team supervision of 2 people (hiring, performance management, training)
• Strong Microsoft Word, Excel, Outlook, and RealPage or other industry software experience required
• Real Estate License preferred, or required within the first year of employment, or sooner if required by state law
• Knowledge of Federal Fair Housing laws and guidelines a plus
• Excellent verbal and written communication skills required
• Child abuse clearances and background checks required

Qualifications

The successful candidate should have a strong understanding of the hospitality industry, excellent interpersonal skills, and the ability to work independently and as part of a team. They should also possess strong organizational and administrative skills, and be able to handle multiple tasks simultaneously.

Skills

• Leadership and team management
• Property management and maintenance
• Legal and compliance management
• Financial analysis and budgeting
• Communication and relationship-building
• Customer service and resident engagement

Benefits

TREK Development Group offers a competitive salary, flexible 40-hour workweek, and a supportive work environment that aligns with our core values. We also provide comprehensive benefits, including health insurance, retirement plans, and paid time off.

Pay

Salary range: $70,000 - $90,000 annually, commensurate with experience.

Schedule

Fully remote, with occasional in-person meetings and site visits as needed.