Site Manager

Essential Duties & Responsibilities

• Manage and optimize resource capacity within a specific customer organization by providing on-site support
• Assign third-party carrier capacity on designated loads using CRST’s TMS and other platforms such as load boards and digital freight matching
• Proactively communicate with CRST drivers or third-party carriers on all loads shipping, delivering or in transit and update TMS to reflect service status
• Ensure all accessorial charges and additional carrier costs are documented in TMS upon delivery to prevent accounting delays
• Assist the customer in assigning capacity for incoming loads and collaborate on resolving escalated issues
• Build bills of lading and identify freight solutions for the customer
• Monitor, analyze and communicate the safety performance of all on-site teams and departments
• Stay informed on market trends and carrier costs through regular review of industry sources
• Develop and manage relationships with a broad range of carrier stakeholders including drivers, dispatchers and owners
• Perform other operational and safety-related tasks as assigned
• Work with customer service to align with customer and shipping/receiving location needs and assign appropriate capacity accordingly
• Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

Requirements

• Education: High school diploma or GED
• Preferred Qualifications: A two-year degree or applicable work experience with demonstrated success