Community Manager - Axis

About the role

HNN Communities is seeking a Full-Time Community Manager to join our dynamic team in [input], WA! The Community Manager will be responsible for the day-to-day operations of the assigned community(s) and ensure that the established company objectives are achieved.

Responsibilities

• Successfully and promptly recruit, interview, hire, train and retain employees. Work effectively with Human Resources to recruit and onboard new employees.
• Oversee the community’s marketing program, including social media engagement, collateral inventory management and collaborating with the Marketing Department regarding additional community marketing efforts.
• Supervise resident retention programs, renewals, and leasing programs to maintain maximum occupancy and minimal turnover.
• Ensure the success of all resident events, community programing and local/non-profit programs.
• Oversee all maintenance activity including unit turns, service requests, scheduling, staffing, preventative maintenance, and capital improvement projects.
• Implement new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software.
• People Leadership: Lead, direct, and supervise 3–10+ employees, including Leasing, Maintenance, Assistant Managers, and Porters. Recruit, interview, check references, hire, and onboard new employees with structured 30-60-90 plans. Conduct weekly 1:1s, team huddles, and monthly performance reviews; provide ongoing coaching and feedback. Document performance, apply progressive discipline, and partner with HR on employee-relations issues or investigations. Build staffing schedules and coverage plans; manage timecards, approve PTO, and ensure meal/rest compliance. Reinforce Fair Housing, workplace conduct, safety, and policy expectations through training, team communication, and accountability.
• Operational & Financial Management: Collect, post, and reconcile rent, fees, and other payments; resolve accounting issues in partnership with Accounting. Approve invoices, process payables, and review utility billing and rentable item charges for accuracy. Prepare, monitor and adhere to community’s operating budget. Lead revenue management strategies, including monitoring LIHTC/ Tax Credit Rents (HUD fair market rents), Section 8 standards, and voucher programs. Update Yardi and other property management systems updated with accurate resident, lease, and financial data.
• Leasing, Marketing, & Resident Services: Oversee leasing activity including tours, prospect engagement, applications, move-ins, move-outs and CRM/leasing software to achieve occupancy goals. Collaborate with Marketing on community promotions, social media, and collateral management. Provide excellent customer service to residents, prospects, guests, and vendors; resolve escalated issues in partnership with Resident Relations. Supervise resident retention and renewal programs; lead community events and local partnerships to strengthen resident experience. Maintain reputation scores by consistently delivering professional, responsive, and high-quality service.
• Compliance & Risk Management: Ensure compliance with project specific regulatory requirements LIHTC/Section 42 program requirements, special needs set-asides, re-certifications, calculations, and reporting. Adhere to Federal, State, and Local laws including Fair Housing, ADA, wage and hour, and landlord–tenant regulations. Monitor and enforce company safety policies, OSHA/L&I requirements, and incident reporting procedures. Oversee lease administration, screening processes, and legal notices to ensure accuracy and compliance. Conduct regular community inspections of units, amenities, and common areas to ensure safety, cleanliness, and quality standards. Ensure extended vacancy report is kept current and up to date.
• Maintenance & Facilities: Direct maintenance operations including service requests, unit turns, preventative maintenance, and capital projects. Schedule and supervise maintenance staff to ensure timely, high-quality work. Partner with vendors, contractors, and service providers to maintain property standards. Keep maintenance database updated with turn and work order status.
• Collaboration & Continuous Improvement: Work cross-functionally with HR, Accounting, Compliance, and Marketing to ensure alignment and consistency. Stay current on industry and legal trends; attend required training and complete certifications. Implement new company systems, processes, and programs as directed.

Qualifications

• Experience: Minimum 2 years of experience in property management, including sales/multi-family leasing and supervisory responsibility. Minimum 2 years of managing experience, coaching and mentoring.
• Education: Bachelor’s degree in business or related field is preferred.
• Certifications: Preferred Certifications: IREM ARM/CPM, NAA CAM/NALP, or equivalent.
• Bilingual Skills: Preferred Bilingual skills (Spanish/English or relevant to community).
• Team Leadership: Experience leading through turnover, ownership transitions, or policy/process rollouts.
• Skills: Ability to deliver daily brief huddles, and micro-trainings. Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations. Knowledge of Section 42 LIHTC program and associated compliance processes preferred. Experience successfully leading a team with the ability to source, interview and manage employee performance. Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook). Prior budgeting experience and the ability to interpret financial statements. Experience using property management software, preferably Yardi and Happy Co. Excellent written and verbal communication skills. High school education or equivalent required.
• Legal Requirements: Must be legally qualified to work in the U.S. meeting I-9 guidelines.