Community Manager

Key Responsibilities

• Consistently providing quality customer service to community members, guests and prospective customers.
• Create community engagements developed to build connections between members - especially member-to-member introductions.
• Get to know member's businesses, understand their challenges and successes and how Workbox could help them to achieve both short term and long-term goals.
• Communicate positively with members by being warm, welcoming, helpful, clear, and informative.
• Onboard new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology set up.
• Regularly inform members of special events, building repairs, community news, etc.
• Manage conference room bookings.
• Resolve member complaints and issues using empathy and active listening.
• Maintain a vibrant sense of community, handling walk-in, in-person tours, and helping to create memorable member events.
• Partner closely with the sales team to support the member acquisition process, including conducting tours for prospective members.
• Helps to drive member engagement and works closely with our sales team to ensure consistency for all current and potential members.

Community Engagement

• Develop and implement creative, social, and fun events at the community, while managing expenses and tracking participation.
• Aid in creating opportunities for curated connections that drive growth among members and the larger Workbox community.
• Proactively identify ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.
• Support and execute member events and programming that enhance engagement and add value.
• Champion Workbox's culture of belonging by celebrating member wins, milestones, and contributions.
• Encourage members to leverage Workbox resources and partnerships to advance their businesses.
• Identify opportunities to introduce Workbox offerings that enhance member success and retention.

Facility Management

• Uphold all Workbox standards to meet regular facility audit requirements.
• Communicate with the operations team to ensure member success.
• Ensure the space is clean and tidy, including meeting rooms, kitchens, reception areas, and common spaces.
• Manage mail and deliveries for members.
• Order and maintain office logos and Workbox branded materials.
• Maintain workspace inventory and community expenses.
• Understand and always be ready to implement fire and emergency plans.
• Manage and maintain relationships with vendors, property managers and landlords.

Requirements

• 3-5 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
• Familiarity with multi-site operations.
• Bachelor's degree.
• Strong interpersonal skills with the ability to build genuine relationships.
• A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.
• Highly organized with excellent time management and multitasking abilities.
• Comfortable with light cleaning duties and maintaining a well-kept environment.
• Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
• Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
• A team player with a positive attitude and a strong sense of ownership and accountability.

Benefits

• Anticipated salary range: $50,000-$60,000 annually, plus opportunity for commission-based incentive.
• Comprehensive health benefits, including medical, dental and vision coverage.
• Company-paid life insurance.
• 401(k) plan.
• Generous paid time off.
• FSA, HSA and commuter benefits.
• Ongoing training and professional development.