Community Manager

TREK Development Group is a Pittsburgh-based real estate development firm specializing in building innovative and sustainable communities. Our mission is to Create Value, Strengthen Community and Enhance Lives. At TREK, we believe the right cultural fit is just as important as possessing the skills and qualifications for the job.

About the Role

Our core values—Aesthetics, Alignment, Collaboration, Compassion, Inclusiveness, Quality, Commitment, Empathy, Humility, Integrity, and Responsibility—are best described in our commitment to TREK’s Hospitality Covenant. The Hospitality Covenant outlines our core practices:

• To treat everyone with the kindness we all want
• To do our own part to take care of the place where we live and work
• To take the time to help each other achieve our goals and aspirations

We believe that every member of the team is important to the success of the community and together we are committed to providing high-quality, community-focused housing. As Community Manager for Sojourner Place at Oliver, you will be responsible for the financial, physical, and overall operations of the community, activation of the Hospitality Covenant, and management of the on-site team. This role focuses on increasing cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset.

Responsibilities

• Act as the driving force of the Hospitality Covenant by modeling, inspiring, communicating, supporting, and holding staff and residents accountable
• Supervise and direct on-site team members, creating opportunities for them to contribute ideas and experiences to improve efficiency and minimize overtime
• Optimize team skills through performance management, reviews, and consistent conversation
• Coordinate property upkeep, including regular inspections, maintenance delegation, curb appeal, annual apartment inspections, janitorial tasks, safety, and preventative maintenance
• Manage the work order system to ensure completion of priority tasks
• Develop positive relationships with residents using network-building tools to foster co-investment and a positive living environment, including supporting resident-led initiatives
• Examine monthly budget operating reports and general ledgers to ensure accurate bill payments and timely communication of necessary changes to accounting
• Meet budgeted revenue, operating expense, and cash flow targets; respond to budget variances in writing and orally with a plan for compliance
• Create and review accruals as needed
• Manage legal proceedings for non-rent payment, including notices to quit, housing court cases (in conjunction with TREK’s attorney), and follow-up on court rulings
• Apply for and implement annual rent increases to optimize income in accordance with program guidelines
• Lease units in compliance with the site’s approved tenant selection or A&O plan to maintain occupancy at 98% or above
• Ensure compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements, and Federal, State, or Local Requirements
• Meet all HQS and REAC standards, achieving a minimum score of 85
• Stay current with applicable affordable housing programs
• Update and follow LEP and LAP plans as provided by compliance
• Create and adhere to an energy conservation plan
• Provide notification and thorough incident reporting with proper risk management
• Maintain onsite resident and vendor files, ensuring compliance with TREK, agency, and regulatory standards

Requirements

• College degree in a related field or 5+ years of progressive career path in Property Management, Hotel, Hospitality, or Retail
• 3+ years of experience in Property Management, Hotel, Hospitality, or Retail
• Experience managing tax credit properties and meeting the needs of low-income residents strongly preferred
• Industry designations (COS, LIHTC, ARM®, CPMC®, etc.) preferred
• Ability to achieve certification within 6 months of hiring to meet any specific site/area needs
• Minimum team supervision experience of 2 people (hiring, performance management, training)
• Strong Microsoft Word, Excel, Outlook, and RealPage or other industry software experience
• Real Estate License preferred, or required within the first year of employment (or sooner if required by state law)
• Knowledge of Federal Fair Housing laws and guidelines a plus
• Excellent verbal and written communication skills
• Child abuse clearances and background checks required
• Experience with recertifications a plus

Physical Demands & Work Environment

• Regularly required to move around the building or site
• May require travel dependent on business needs
• Must work under deadlines and meet them consistently
• Frequently moves equipment weighing up to 50 pounds across the site
• Constantly works in outdoor weather conditions
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

$75,000/yr

Benefits

• Paid time off and sick days
• Holidays
• Medical, dental, and vision insurance
• Employer-paid long-term disability
• Employer-paid basic life insurance
• 401(k) with employer contribution
• Employee Assistance Program (EAP)