Community Manager

About the Role

The Community Manager leads day-to-day operations of a Class A multifamily community, driving strong financial performance, high occupancy, and exceptional resident experiences. This role serves as the primary business leader for the asset, ensuring alignment with Thompson Thrift’s operational standards, financial objectives, and service expectations. As a Community Manager, you will oversee all aspects of property operations while leading and developing an on-site team. You are responsible for driving occupancy, revenue growth, expense control, and resident satisfaction through strong operational execution and performance management. You will serve as the primary leader on-site, balancing financial performance, team leadership, and operational priorities while fostering a strong sense of community and delivering a high-quality resident experience.

Responsibilities

• Lead, coach, and develop on-site team members to drive performance, accountability, and exceptional customer service
• Build strong relationships with residents, proactively address concerns, and support retention and satisfaction initiatives
• Oversee financial performance, including budgeting, rent collections, expense control, and revenue optimization
• Drive occupancy and leasing performance by partnering with leasing teams on marketing strategies, pricing, and conversion efforts
• Monitor market trends, community performance, and leasing metrics to inform operational and pricing decisions
• Ensure service standards are met, including timely response to maintenance requests and efficient apartment make-ready processes
• Coordinate with maintenance teams to ensure the community is well-maintained and meets quality and brand standards
• Ensure compliance with company policies, Fair Housing regulations, and all applicable legal requirements
• Prepare and analyze operational, financial, and performance reports to support business decisions and leadership review

Requirements

Education: High school diploma or GED equivalent required; associate or bachelor’s degree preferred.

Experience: Minimum of