Community Manager

About the Role

Scion is paving a path in student living, and the General Manager is a keystone team member in the execution of our vision. This position is a dynamic business manager, community leader, and expert in maintaining thriving operational, expense, and revenue performance. The General Manager is a customer-centric leader that excels in a fast-paced, agile, collegiate environment. This role demands quick-thinking, excellent decision quality, general business knowledge, exceptional leadership, and an innate self-drive.

Responsibilities

• Staff Development and Leadership:
  • Partner with Talent Acquisition and HR Operations to attract and hire exceptional team members through Greenhouse.
  • Collaborate with Learning & Development to train, develop, and provide leadership to exceptional team members to ensure the property can operate effectively and team members are pursuing the next step in their Scion career.
  • Accountable for scheduling appropriate property staffing at all times, including after-hour on-call shifts, being the primary responder.
  • Elevate employee experience through data, conversations, and team building to ensure high morale.
• Property Administration:
  • Prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies with partner departments.
  • Engage internal Legal department for vendor management, risk management, court appearance, and contract administration matters.
  • Conduct quarterly apartment inspections to assess damage and identify property improvements to address.
• Facilities & Capital:
  • Accountable for a safe and sanitary community experience for employees, residents, and guests, including curb appeal, operationally sound facilities, common areas, and preventative maintenance.
  • Uphold The Scion Standard by conducting monthly property walks and submitting scorecard assessments around inspections.
  • Maintain and audit valid building and system permits to ensure compliance with all codes and company standards.
  • Identify capital expenditures improvements needed at the property and work with the Regional Manager and Facilities & Capital Department on approval and execution of new projects.
  • Obtain vendor bids on all projects and gain approval for projects exceeding the budgeted threshold.
• Annual Turnover Process:
  • Proactively plan and execute the annual turnover process with the Assistant General Manager and Facilities Supervisor to ensure clear goals and expectations for team members and vendors.
  • Partner with Talent Acquisition to staff the property adequately for annual turnover deadlines.
  • Forecast and manage financial performance to keep controllable property expenses within budget.
  • Utilize Turnable to create, manage, and update the electronic turnover board to ensure progress and meet deadlines.
  • Conduct move-out inspections and vendor service walks to ensure units are ready for resident move-in dates.
  • Provide hands-on help with tasks such as moving furniture, assisting the facilities team, organizing resident trash, and cleaning turnover units.
• Financial Performance:
  • Work with partner departments on financial aspects including budgeting, expenditures, payroll, inventory, collections, forecasting, revenue targets, and month-end processes.
  • Proactively seek ways to enhance Net Operating Income by adding revenue or reducing expenses.
• Customer Experience & Sales:
  • Implement and maintain Scion’s customer experience philosophy, including brand integrity, reputation management, resident events, and work order management.
  • Monitor customer feedback to develop action plans for improving the resident experience.
  • Achieve Key Performance Indicators and revenue targets such as market rates, gain to lease, concessions, and leasing velocity.
  • Support the Assistant General Manager with escalated resident concerns and de-escalate situations when needed.

Requirements

• Exceptional written and verbal communication skills
• Time management and conflict management abilities
• Vendor management experience
• Confidentiality and customer-centric mindset
• 3+ years’ experience managing living communities and leading a team of 3+
• Proficiency in Property Management Systems (Entrata preferred)

Relevant Systems and Platforms

• Vena (Budgeting tool)
• Entrata (Property Management System)
• Greenhouse (Applicant Tracking System)
• Lattice (Performance Management System)
• Turnable (Electronic Turn board)
• ADP (Staff schedule and payroll system)
• Qualtrics (Employee and Resident Experience platform)
• Microsoft Office
• Ops Technology
• ClickUp (Project Management Tool)
• Scion Intelligence

Operational Details

Job location is at the assigned property. May require periodic travel. Working hours include daytime business hours with non-traditional hours during peak times, emergencies, and inclement weather.

Benefits

• FLSA Status: Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities