Community Manager

About the role

NRP Investments LLC is currently seeking a Community Manager at Sutton Flats. Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management, coordinating all aspects of apartment community operations, maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members.

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full‑service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide.

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical/Dental/Vision/Life insurance
• 401(k) match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Financial Responsibilities

• Oversee all financial performance of the property and work towards achieving budgeted NOI.
• Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
• Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
• Develop cost‑saving strategies to reduce budgeted expenses.
• Create annual operating budget and business plan with the Accounting team and Regional Property Manager.
• Review financial statements promptly, working closely with property accounting team members.
• Prepare monthly variance reports.
• Analyze income, expenses, traffic, lease expirations, market rents, delinquency statements, and make recommendations as needed.
• Recommend and oversee all capital improvements, deferred maintenance, and upgrade programs.
• Review and analyze bid summaries for purchase of goods and services, monitor vendor work, and guarantee accurate invoicing.
• Ensure all contracted services and materials are accounted for and that work has been performed properly before releasing payment.
• Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
• Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.

Marketing Responsibilities

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move‑in paperwork is accurately prepared.
• Monitor rental activity and all on‑site sales, marketing outreach, and advertising plans.
• Maintain in‑depth knowledge of the associated market, market rents, and demographics to give a competitive edge.
• Evaluate and make recommendations for rental pricing.
• Monitor daily move‑in/move‑out property status reports and manage the monthly renewal process.
• Verify weekly traffic sources, follow up on prospect status and closing‑ratio numbers, and implement programs and team‑development plans to improve results.
• Ensure all residents are on the correct Blue Moon lease agreement with up‑to‑date terms and conditions.
• Monitor compliance with Fair Housing regulations, tax‑compliance regulations, and other laws as they relate to property‑specific guidelines and occupancy standards.
• Maintain passing e‑shop, phone shop, and physical shop scores.

Customer Service Responsibilities

• Complete a daily inspection of the property and market‑ready units.
• Monitor and direct service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met.
• Supervise safety and risk‑management functions, including coordinating monthly safety meetings.
• Review resident retention programs to meet resident needs and improve retention.
• Provide excellent customer service and display a courteous, professional attitude toward all customers.
• Maintain availability or coverage for emergencies, on‑