Community Manager

About the role

NRP Group is a full‑service multifamily developer, general contractor, and property manager with assets and operations nationwide. Since its founding in 1994, NRP has been dedicated to building quality homes for residents of all income levels. The company has earned industry awards such as Top Workplace, Best and Brightest Companies to Work For, and the National Apartment Association’s Best Places to Work. NRP Investments LLC is seeking a Community Manager at the Cora community.

Under the direction of the Regional Property Manager, the Community Manager is responsible for delivering excellent customer service, overseeing daily community operations, maximizing cash flow, preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and fostering a positive work environment for the property team.

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 paid holidays
• Paid maternity & parental bonding leave
• Short & long term disability
• Medical, dental, vision, and life insurance
• 401(k) match
• Training, certification, & growth opportunities
• Employee referral & recognition programs

Responsibilities

Financial

• Oversee all financial performance of the property and work toward achieving budgeted NOI.
• Maximize cash flow by increasing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities, and contacting residents to collect overdue rent.
• Ensure Yardi data accuracy for leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures, and late fees.
• Develop cost‑saving strategies to reduce budgeted expenses.
• Create the annual operating budget and business plan with the Accounting team and Regional Property Manager.
• Review financial statements promptly, working closely with property accounting staff.
• Prepare monthly variance reports and analyze income, expenses, traffic, lease expirations, market rents, and delinquency trends.
• Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
• Review and analyze bid summaries for goods and services, monitor vendor performance, and ensure accurate invoicing.
• Process delinquent resident accounts, collect late fees, and file units as required.
• Serve as property representative in court proceedings under legal counsel, handling issues such as residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing units, and preparing accurate move‑in paperwork.
• Monitor rental activity, on‑site sales, marketing outreach, and advertising plans.
• Maintain in‑depth knowledge of the local market, market rents, and demographics to maintain a competitive edge.
• Evaluate and recommend rental pricing.
• Monitor daily move‑in/move‑out status reports and manage the monthly renewal process.
• Verify weekly traffic sources, follow up on prospect status and closing ratios, and implement programs to improve results.
• Ensure all residents are on the correct, up‑to‑date Blue Moon lease agreement.
• Monitor compliance with Fair Housing, tax compliance, and other applicable regulations.
• Maintain passing scores for e‑shop, phone shop, and physical shop evaluations.

Customer Service

• Conduct daily inspections of the property and market‑ready units.
• Direct service operations to ensure service requests are completed within 24 hours and curb‑appeal standards are met.
• Supervise safety and risk‑management functions, including coordinating monthly safety meetings.
• Review resident retention programs to meet resident needs and improve retention.
• Provide excellent customer service with a courteous, professional attitude.
• Maintain availability for emergencies, on‑call duties, resident events, and weekends.

Team Development

• Recruit and select team members following NRP’s selection policies, procedures, and core values.
• Train, coach, and mentor team members, collaborating with the training department and providing ongoing feedback.
• Create a team environment through weekly meetings, realistic goal setting, and open communication.
• Generate employee schedules in e‑time and audit missed punches.
• Provide ongoing feedback, recommend compensation adjustments, promotions, and terminations.
• Perform other duties as required, occasionally assisting at other properties and running errands to support the property.

Requirements

Education

• High School Diploma or equivalent; Bachelor’s degree or CPM highly preferred; Tax Credit Specialist (TCS) or HCCP designation preferred.

Experience

• 5+ years of property management experience, including at least one year of supervisory experience.
• Working knowledge of applicable Landlord‑Tenant Laws, Fair Housing Regulations, IRS Section 42 – LIHTC Program, and related legal guidelines.

Technical Skills

• Strong computer skills, especially in the Microsoft Office Suite; experience with Yardi preferred.

Other Requirements

• Reliable transportation for essential job functions.