Community Manager

About the Role

Under the direction of the Regional Property Manager, the Community Manager is responsible for ensuring excellent customer service in the daily management and coordinating all aspects of apartment community operations. Key responsibilities include maximizing cash flow while preserving assets, achieving budgeted NOI, providing a quality living environment for residents, and establishing a positive working environment for property team members. Duties vary depending on the size of the community and the number of staff.

Responsibilities

• Financial
  • Oversee all financial performance of the property and work towards achieving budgeted NOI.
  • Maximize cash flow by maximizing revenue, minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent.
  • Ensure all Yardi data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees.
  • Develop cost-saving strategies to reduce budgeted expenses.
  • Create annual operating budget and business plan with Accounting team and Regional Property Manager.
  • Review financial statements in a timely fashion and prepare variance reports monthly.
  • Analyze income, expenses, traffic, lease expirations, market rents, delinquency financial statements, and make recommendations as needed.
  • Recommend and oversee all capital improvements, deferred maintenance, and upgrade programs.
  • Review and analyze all bid summaries for purchase of goods and services, monitor vendor work, and guarantee accurate invoicing.
  • Ensure contracted services and materials are accounted for and work is performed properly prior to payment release.
  • Process delinquent residents according to policy, collect late fees, and file on units at the appropriate deadline.
  • Serve as property representative in court proceedings under direction of legal counsel, understanding all property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer/eviction actions.
• Marketing
  • Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring all move-in paperwork is accurately prepared.
  • Monitor direction of rental activity and all on-site sales, marketing outreach, and advertising plans.
  • Maintain in-depth knowledge of associated market, market rents, and demographics to gain a competitive edge.
  • Evaluate and make recommendations for rental pricing.
  • Monitor daily move-in/move-out property status reports and manage the monthly renewal process.
  • Verify weekly traffic sources, follow up on prospect status and closing ratio numbers, and implement programs and team development plans to improve results.
  • Ensure all residents are on the correct Blue Moon lease agreement that is up to date with all terms and conditions.
  • Monitor compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
  • Maintain passing e-shop, phone shop, and physical shop scores.
• Customer Service
  • Complete a daily inspection of the property and market-ready units.
  • Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
  • Supervise safety and risk management functions, including coordinating monthly safety meetings.
  • Review resident retention programs to meet residents' needs and improve retention.
  • Provide excellent customer service and display a courteous and professional attitude toward all customers.
  • Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
• Team Development
  • Recruit and select team members by adhering to NRP’s selection process policies, procedures, and core values.
  • Train, coach, and mentor team members, working with the training department and providing ongoing feedback.
  • Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.
  • Generate employee schedules in e-time and audit missed punches.
  • Provide ongoing feedback to team members and recommendations for compensation adjustments, promotions, and terminations.
  • Perform other duties as required, occasionally assisting at other properties.
  • Run errands to support the property as necessary.

Requirements

• Education: High School Diploma or equivalent; Bachelor’s degree or CPM highly preferred. Tax Credit Specialist (TCS) or HCCP designation preferred.
• Experience: 5+ years property management experience; one year supervisory experience; working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, IRS Section 42 - LIHTC Program, and other laws as they relate to property-specific guidelines and occupancy standards.
• Technical Skills: Strong computer skills, especially in Microsoft Office Suite; experience in Yardi preferred.
• Other Requirements: Reliable transportation.

Benefits

• Commission and bonus opportunities
• Paid vacation and sick leave
• 11 Paid holidays
• Paid maternity & parental bonding leave
• Short & long-term disability
• Medical, Dental, Vision, and Life Insurance
• 401(k) Match
• Training, certification, & growth opportunities
• Employee referral & recognition programs