Community Manager

The Michaels Organization is a national leader in residential real estate offering full-service capabilities in development, property management, construction, and investment. At Michaels, our teammates strive to fulfill our promise of creating communities that lift lives—ones that jumpstart housing, education, civic engagement, and neighborhood prosperity.

About the role

The Community Manager has full on-site day-to-day responsibility for all property (community) management activities and functions. This role ensures properties are maintained in good physical condition with stable fiscal operations, providing residents a clean and well-maintained community. The Community Manager oversees all phases of property operations, including leadership of staff, budget preparation, property maintenance, leasing, financial reporting, resident relations, and asset control.

Responsibilities

• Manage, direct, train, and ensure the safety of all employees assigned to the property.
• Assess critical or emergency situations, make sound business judgments, and respond when management support is unavailable.
• Hire, train, evaluate, and discipline staff in accordance with company policy, including recommending salary increases and handling terminations.
• Establish schedules and assign staff for office, routine, and emergency work, including approving paid and unpaid time off.
• Train staff in safe operating procedures and report accidents or emergencies to appropriate personnel.
• Design and execute marketing campaigns for leasing rental units, including promotions, property tours, and lease signings.
• Prepare, process, modify, and sign lease agreements and related forms.
• Maintain knowledge of competition and market conditions, adjusting business and marketing models to remain competitive and compliant with laws.
• Ensure resident compliance with eligibility requirements and address non-compliance swiftly.
• Assist in preparing and implementing the annual budget, maintaining accurate financial records, including payroll, bank deposits, and cash accounts.
• Maintain vacancy reports as required by corporate, investors, and monitoring agencies.
• Supervise outside contractors, perform physical needs assessments, negotiate contracts, and ensure work is completed on time.
• Direct staff regarding move-in/out and agency inspections.
• Engage with residents, resident organizations, and service providers to address issues and maintain positive relations.
• Comply with all company accounting, operations, and policy directives.
• Inspect property regularly, record deficiencies, and take corrective actions according to company guidelines.
• Obtain required certifications or licenses within the first year of employment and remain compliant with all relevant laws and policies.
• Perform other duties as assigned.

Qualifications

• Two or more years of experience in multi-family residential property management, preferably with direct supervision of employees.
• Multi-family residential leasing experience required.
• Accredited Resident Manager or similar designation preferred.
• Accounting, financial, or administrative background preferred.
• Tax Credit, Section 8, and/or public housing experience preferred.
• High school diploma or equivalent required; two or more years of college preferred.
• Required certifications or licenses preferred, or ability to obtain within one year.

Skills

• Professional appearance and conflict resolution skills.
• Excellent organizational skills with attention to detail and accurate financial record-keeping.
• Valid driver’s license, driving record, and vehicle (exceptions may apply).

Working Conditions

• Primarily an office environment, with frequent interaction in resident units, property inspections, and multi-story facilities (including stairs).
• Exposure to cleaning solvents, paint fumes, and landscaping chemicals may occur.
• Evening and weekend work may be required, including on-call response for emergencies.

Pay

Salary range: $52,000 annually. Individual pay is determined by work location and factors such as job-related skills, experience, and relevant education or training.

Benefits

• Comprehensive benefits package including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Michaels Employee Scholarship Program for eligible children.
• Professional development opportunities.
• Team-oriented culture with a focus on community impact.