Community Manager

About the role

The Role This role is responsible for managing all aspects of operational delivery and client relationships for the client site. You will have full responsibility for any facilities and workplace services, your client’s satisfaction and service experience, and their commercial performance. You will become the heartbeat of the office, living and breathing the client’s core values, and striving to achieve their mission throughout the office.

Responsibilities

• Be on-site five days per week in Portland, Oregon
• Occasional weekend, after, or before normal business hours work.
• Delivering a full-service operation that feels like a 5-star hotel experience.
• Creating a welcoming and collaborative workplace through proactive management and by building an outstanding relationship with all key stakeholders.
• Proactively ensuring the workplace is fully operational, and processes are running smoothly.
• Retaining talent through an office environment that is inclusive, vibrant, and has excellent service.
• Ensuring all hard and soft facilities services are delivered to specification and planned / reactive activities meet SLEs and agreed process, cost, and reporting requirements.
• Making interventions as required.
• Creating excellent relationships with outsources or client’s suppliers, driving performance, communication, and motivation.
• Managing landlord services and third party / tenant relationships, ensuring service charge obligations are met.
• Supporting incident management: taking ownership for client communication, services providers’ response, and any incident reports / handover notes.
• Providing accurate and useful monthly / quarterly internal / external reporting.
• Responsibility for commercial activity