Community Manager

About the role

The Property Manager is fully accountable for all property operations and is expected to effectively manage and coordinate persons, activities, and available resources to accomplish property objectives as set forth by the Regional Manager. These objectives include maximizing occupancy levels and property values.

Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• In conjunction with the regional manager, assist in formulation of budgets for each upcoming calendar year and stay within established budget guidelines throughout the year.
• Ensure that all rents are collected when due and posted in a timely manner; make sure all bank deposits are made immediately and reported to the corporate office on a daily basis.
• Perform evictions, utility cut-offs, and landlord liens as required on delinquent rents.
• Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, and certificates of insurance; approve and submit all invoices to corporate office for payment in accordance with company purchasing policies.
• Train, motivate, supervise, hire, and terminate (in conjunction with Regional Manager/Upper Management) all on-site staff to achieve operational goals of assigned property; conduct new employee indoctrination, annual performance reviews, review and approval of timesheets via paylocity, and instruct on-site staff of employee procedures and guidelines.
• Conduct ongoing training with office staff on leasing paperwork, workplace safety, and any other needed daily training.
• Ensure lease files are complete and that lease execution is performed properly.
• Responsible for office opening on schedule, condition of office, and model apartments.
• Attend scheduled corporate management meetings, usually held semi-annually at the VFTN.
• Maintain records on all aspects of management activity on a daily, weekly, and monthly basis; submit required reports to corporate office on a regular basis.
• Maintain a positive customer service attitude.
• Make periodic inspections with residents of move-in/move-outs; review all notices to vacate to determine the cause of move-out.
• Initiate and implement policies/procedures to maintain resident communications regarding complaints, service requests, etc.
• Physically walk and inspect property on a regular basis; verify condition of vacant apartments; update the board indicating vacancy status on a regular basis.
• Coordinate with maintenance and makeready staff to ensure timely recondition of apartments after move-out.
• Monitor and schedule all maintenance activities.
• Conduct market surveys monthly and provide trend report information; shop competition and be aware of neighborhood market conditions.
• Welcome and show property to prospective new residents; handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Report all liability and property incidents to the corporate office immediately; ensure that all workers' compensation claims are reported and proper paperwork is completed.
• Complete any pertinent safety checklists with maintenance staff.
• Perform any additional duties or tasks as assigned by the Regional Manager.

Requirements

• High School Diploma or Equivalent (College Degree or Coursework Desirable)
• Prior Property Management Experience Preferred
• Certified Apartment Manager (CAM) Preferred but Not Required
• Strong Customer Service and Sales Skills
• Ability to work in a fast-paced and customer service-oriented environment
• Understanding of computer systems, web applications, and software
• Ability to perform duties under pressure and meet deadlines in a timely manner
• Ability to work as part of a team, as well as complete assignments independently
• High degree of flexibility with the ability to work independently
• Excellent organizational, presentation, interpersonal, written, and oral communication skills
• Proven ability to engage quickly with individuals in an outgoing, friendly manner and build and maintain relationships with business leaders

Benefits

• Medical, Dental, and Vision Insurance
• Long-Term Disability Insurance (provided at no cost to you)
• Life Insurance (provided at no cost to you)
• 401(k) Retirement Plan with Employer Match
• Tuition Assistance Program
• $2,000 Employee Referral Reward
• Paid Holidays
• 20% Rent Discount at Any Galman Group Community
• Company Events, including the Annual Phillies Outing, Annual Holiday Celebration, participation in the Eagles Autism Challenge, and more!