Community Manager

The Community Builders, Inc. · Excelsior, MN · 1 mo ago

On-siteInformation Technology$60/hrFull-time

About the role

Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements.

Responsibilities

Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking
Monitor revenue transactions and rent collection
Handle nonpayment of rent processes
Manage collection agency follow-up and reporting
Oversee leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements
Approve and submit employee time sheets
Enact cost control measures as needed
Oversee upkeep of property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance
Prepare for local, state or federal audits or inspections
Monitor work order system
Document and report incidents for risk management
Provide outstanding customer service to residents
Ensure timely distribution of appropriate communications
Follow up on service requests or complaints, or issues involving violations of building rules or resident policies
Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, to provide access and foster a sense of community and wellbeing
Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR
Attend trainings, seminars and conferences
Be available for emergencies, on call duties, resident functions and weekends as needed

Requirements

BA/BS and 5+ years in progressive career path in Residential Property Management, Hotel, Hospitality or Retail Management required, 2 of which should be in a supervisory or management role. Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred. Ability to move around the building or site; able to move up to 50 pounds; able to work in outdoor conditions. Some travel to local sites may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

Excellent budget and financial management skills
Knowledge of all regulatory programs, policies and Federal Housing Laws and Guidelines required
Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
Excellent verbal and written communication skills required
Knowledge of Federal Fair Housing Laws & Guidelines a plus
Demonstrated excellent customer service skills are necessary to be successful in this role
Ability to speak a second language is a plus!
Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
Leadership skills and understanding of effective management of personal development for all employees desired

Benefits

Medical, dental, and vision insurance
12 Paid Holidays & tenure-based PTO accruals
Employer contributions to Health Savings Accounts
Company paid Life & Disability Insurance
403(b) retirement plan with company match
Tax-advantage accounts: commuter/parking, medical & dependent care FSA
Hospital & Critical Illness Insurance
Confidential, 24/7 Employee Assistance Program

Pay

Pay Range: $60-75k

Schedule

This position has a requirement of five days a week in office.