Community Manager
About the role
The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. Under the direction of the Regional Director of Property Management, the Community Manager is responsible for all phases of community operations and on-site team performance. They must manage the company’s objectives and property operating budget, with the primary goals of increasing the cash flow, balancing the budget, maintaining the physical asset and providing a quality living environment, with superior customer service for residents. This role will establish and maintain a positive, productive working relationship with the property’s team members, ensuring their adherence to TCB’s Mission Statement, policies, and procedures; and that the site is in compliance with regulatory requirements.
Responsibilities
- Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking
- Monitor revenue transactions and rent collection
- Manage nonpayment of rent processes
- Collection agency follow-up and reporting
- Ensure leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements
- Approve and submit employee time sheets
- Enact cost control measures as needed
- Oversee upkeep of the property curb appeal
- Conduct annual inspection of apartments
- Prepare market ready units
- Oversee safety and preventive maintenance
- Prepare for local, state or federal audits or inspections
- Monitor work order system
- Document and report incidents for risk management
- Provide outstanding customer service to residents
- Ensure appropriate communications are distributed timely
- Follow up on service requests or complaints, or issues involving violations of building rules or resident policies
- Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, to provide access and foster a sense of community and wellbeing
- Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR
- Attend trainings, seminars and conferences (Corporate Committees Group)
- Be available for emergencies, on call duties, resident functions and weekends as needed