Community Manager

About the Role

Thalhimer is seeking a Community Manager at Collin's Crossing to oversee daily operations in the vibrant Carrboro area. This role is part of the Thalhimer Multifamily team and is suited for an experienced, driven, and highly motivated individual with a passion for property management. You will play a pivotal role in enhancing the resident experience, managing operations, and contributing to the growth of our multifamily properties.

What We're Looking For

The ideal candidate is an enthusiastic, team-oriented individual with strong leadership qualities and the ability to work independently and adapt to a fast-paced environment. We value self-starters who are detail-oriented and have a keen eye for identifying areas for improvement while providing exceptional customer service.

Key Qualifications

• A Bachelor's degree from an accredited college or university, or 5+ years of experience in property management
• Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with property management software
• Strong multitasking and problem-solving abilities
• Exceptional attention to detail and organizational skills
• Flexible, dependable, and eager to contribute in a dynamic work environment
• A customer-centric mindset with the ability to relate to people and provide excellent service
• Tax-Credit experience is preferred

Responsibilities

• Managing leasing, marketing, and maintenance activities
• Overseeing the turnover and punch-list process with contractors to ensure a seamless transition for new residents
• Preparing weekly and monthly financial reporting
• Providing a high level of customer service, ensuring all resident needs are met promptly
• Leading marketing efforts, including online advertising, print media, and community outreach
• Responding to all rental inquiries and tracking prospects with regular reports to the corporate office
• Managing both accounts payable and accounts receivable
• Ensuring leases are executed in accordance with corporate policy and VRLTA regulations
• Managing the maintenance staff to ensure timely completion of work orders, unit inspections, and preparing units for occupancy
• Overseeing property expenditures to ensure adherence to the budget
• Implementing and managing renewal programs to maintain tenant satisfaction
• Organizing and maintaining tenant files, ensuring they are neat and up-to-date
• Ensuring clear communication with tenants and maintaining a strong community presence
• Regularly inspecting the property and walking the community to maintain its appeal
• Planning and hosting resident events to foster a sense of community
• Conducting market surveys and making recommendations for rent adjustments or concessions as needed

What Makes You a Great Fit

If you are proactive, passionate about property management, and committed to delivering outstanding service, you'll thrive in this role. Your ability to manage multiple priorities, engage with residents, and elevate the community experience will make a real difference.

What Does Success Look Like?

An exceptional Community Manager is a team captain—confident, organized, and highly collaborative. You'll succeed in this role by demonstrating ownership, proactive planning, and a deep commitment to resident experience. You should be detail-oriented, tech-savvy, and resilient with strong leadership, coaching, and time management skills. You thrive under pressure and know how to lead through challenge with honesty, urgency, and a solutions-focused mindset.