Community Manager

About the Role

Thalhimer is seeking an experienced, driven Community Manager for Stratford at Williamsburg in Williamsburg, VA. The role involves overseeing daily operations, enhancing the resident experience, managing leasing, marketing, maintenance, and contributing to the growth of the multifamily property.

Responsibilities

• Manage leasing, marketing, and maintenance activities.
• Oversee turnover and punch‑list processes with contractors to ensure seamless transitions for new residents.
• Prepare weekly and monthly financial reports.
• Provide a high level of customer service, promptly meeting resident needs.
• Lead marketing efforts, including online advertising, print media, and community outreach.
• Respond to rental inquiries and track prospects with regular reports to the corporate office.
• Manage both accounts payable and accounts receivable.
• Ensure leases are executed in accordance with corporate policy and VRLTA regulations.
• Supervise maintenance staff to ensure timely completion of work orders, unit inspections, and preparation of units for occupancy.
• Oversee property expenditures to maintain budget adherence.
• Implement and manage renewal programs to maintain tenant satisfaction.
• Organize and maintain tenant files, keeping them neat and up‑to‑date.
• Maintain clear communication with tenants and a strong community presence.
• Regularly inspect the property and walk the community to preserve its appeal.
• Plan and host resident events to foster community spirit.
• Conduct market surveys and recommend rent adjustments or concessions as needed.

Qualifications

• Bachelor’s degree from an accredited college or university, or 5+ years of property management experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiarity with property management software.
• Strong multitasking and problem‑solving abilities.
• Exceptional attention to detail and organizational skills.
• Flexible, dependable, and eager to contribute in a dynamic work environment.
• Customer‑centric mindset with the ability to relate to people and provide excellent service.
• Tax‑credit experience preferred.

Skills

• Tech‑savvy and comfortable using property management platforms.
• Leadership and coaching abilities.
• Effective time‑management and prioritization.
• Resilience and ability to thrive under pressure.
• Strong communication and interpersonal skills.
• Solution‑focused mindset with honesty and urgency.

What Success Looks Like

An exceptional Community Manager acts as a team captain—confident, organized, and highly collaborative. Success is demonstrated through ownership, proactive planning, and a deep commitment to the resident experience. The ideal candidate is detail‑oriented, tech‑savvy, and resilient, possessing strong leadership, coaching, and time‑management skills. They thrive under pressure, lead through challenges with honesty and urgency, and maintain a solutions‑focused approach.